Get EE Mobile PAC code to keep number & switch to Virgin Mobile network
Keep my EE Mobile number
How do I get a PAC code from EE Mobile & transfer my number to Virgin Mobile?
Contact EE customer service by either dialing 150 from an EE Mobile, or 07953 966 250 from another phone, to ask for your PAC (Port Authorisation Code) when you give your notice to cancel your EE account.
If you wish to use the 'text-to-switch' service, simply send the SMS text
PAC to 65075
free from your EE Mobile SIM to get your EE Mobile PAC code by
text message and begin the porting process.
Alternatively, you can text STAC to
75075 if you want to switch and get a new Virgin Mobile
number instead of keeping and transferring your EE Mobile number.
- EE Mobile will provide your PAC (Porting Authorisation Code) either by SMS text message, email, over the phone if you contact them directly, or through an online EE Mobile login.
- A PAC number is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
- Your EE Mobile account will remain active until your number has been ported over to your new Virgin Mobile network. After the transfer is complete, your old EE Mobile account will be automatically closed.
While you wait to get your PAC code from EE Mobile, find the best Virgin Mobile online offer for you. Many of these exclusive mobile phone & SIM only deals are only available online, directly from the network providers listed here.
Got your EE Mobile PAC code?
Provide your PAC code from EE Mobile to Virgin Mobile who will then be able to port your existing EE Mobile number. They will tell you what day the transfer is due to take place (usually within 48 hours).
Important: Do NOT cancel your SIM only or mobile contract before switching, otherwise you may lose your current phone number and be unable to port it over. Once you give Virgin Mobile your EE Mobile PAC code, your old EE Mobile billing account will be closed automatically when your mobile phone number is successfully ported over.
Note: Topup credit on Pre-Pay / PAYG (Pay-As-You-Go) accounts cannot be transferred over and so any remaining credit balance or bundles will be lost after the switch is complete. If you have any top-up credit left, one good option is to donate your remaining balance to a charity via SMS text message before porting your number.
Transfer my number to Virgin Mobile
How to switch to Virgin Mobile and keep my EE Mobile number?
First get your Virgin Mobile deal and activate your new SIM card.
Once you have done that, get the following information ready for the step-by-step instructions:
- Your old EE Mobile mobile phone number that you want to keep.
- The EE Mobile PAC (Porting Authorization Code) from your previous network.
- The expiry date of the PAC number (valid for 30 days from the date of issue).
- The temporary mobile number from your new Virgin Mobile SIM card activation.
- You may also need the new Virgin Mobile SIM card serial number found on the back as an additional security check.
Important Notice: As of 31 August 2023 Virgin Mobile plans are no longer available but have instead moved to O2.
Virgin Media will ask if you want to switch when you sign up, if you have your PAC code already.
Otherwise you can switch at a later date when you have your PAC code, by contacting Virgin Media on 789 from your Virgin Mobile phone or call them on 0345 6000 789 from any other phone.
Inform customer services that you would like to transfer your old number to your new VirginMobile account and provide them with the PAC code from your old service provider.
Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the Virgin Mobile signal on your mobile phone screen. This will indicate that the transfer is complete, and you can now use your old phone number in your new mobile network provider.
For more information and latest offers on mobile phone deals, visit Virgin Mobile online.