Porting your mobile number from Lycamobile

Leaving Lycamobile

How to switch from Lycamobile & take your mobile number

Contact Lycamobile customer services by dialing 322 (93#) from your Lycamobile phone (0207 132 0322 from another phone or +442071320322 from abroad) and ask for your PAC code (Porting Authorisation Code) before you cancel your service with Lyca mobile. Alternatively you can email them at [email protected] with your request.

  • Lycamobile will provide your Porting Authorisation Code (PAC) either over the telephone, by SMS text message or via email.
  • A PAC code is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
  • Your Lycamobile account will remain active until your number has been ported over to the new network. After the transfer is complete, your Lycamobile account will be automatically closed.
  • Lycamobile must issue you with a PAC number within 2 working hours of your request, or a reason for why it cannot be issued, in accordance with Ofcom's "General Conditions of Entitlement". http://ofcom.org.uk

Once you have received your Port Authorization Code from Lycamobile, look for the best offer that is suited to you. Many of the best mobile phone deals are available exclusively online, directly from the network providers listed here.

Finally, provide your PAC code to your new mobile network operator who will then be able to port your existing phone number from Lycamobile. They will tell you what day the transfer is due to take place (usually within 48 hours).

Important: Do NOT cancel your contract before switching, otherwise you might not be able to port over your number. Once you provide your new network provider with your PAC code, your old account will automatically be cancelled when the number is migrated over.

Note: Credit on a PAYG (Pay-As-You-Go / Pre-Pay) account cannot be transferred and any remaining credit will be lost after the switch over.

About Lycamobile

Lycamobile is a mobile virtual network operator (MVNO) operating in many countries worldwide, and using the O2 network in the United Kingdom.

Lycatel, also a part of Lyca Group, serves its growing base of customers within expatriate and ethnic global niche segments that want to make high quality affordable international calls.