Porting your mobile number from O2 to Plusnet Mobile

Leaving O2

How to switch from O2 & take your mobile number to Plusnet Mobile

Ask for your Port Authorisation Code (PAC) from O2 customer services by contacting them, either from your 02 mobile phone on 4445 for Pay As You Go, or 202 for Pay Monthly contracts. Alternatively from a landline: dial 0344 8090222 for Pay As You Go customer Service or 0344 8090202 for Pay Monthly customer Service.

  • O2 will provide your Porting Authorisation Code (PAC) either over the telephone, by SMS text message or via email.
  • A PAC code is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
  • Your O2 account will remain active until your number has been ported over to the new network. After the transfer is complete, your O2 account will be automatically closed.
  • O2 must issue you with a PAC number within 2 working hours of your request, or a reason for why it cannot be issued, in accordance with Ofcom's "General Conditions of Entitlement". http://ofcom.org.uk

Once you have received your Port Authorization Code from O2, look for the best Plusnet Mobile offer that is suited to you. Many of the best mobile phone deals are available exclusively online, directly from the network providers listed here.

Finally, provide your PAC code to your new Plusnet Mobile mobile network operator who will then be able to port your existing phone number from O2. They will tell you what day the transfer is due to take place (usually within 48 hours).

Important: Do NOT cancel your contract before switching, otherwise you might not be able to port over your number. Once you provide your new network provider with your PAC code, your old account will automatically be cancelled when the number is migrated over.

Note: Credit on a PAYG (Pay-As-You-Go / Pre-Pay) account cannot be transferred and any remaining credit will be lost after the switch over.

Joining Plusnet Mobile

How to switch to Plusnet Mobile & bring your O2 number with you

The first step, if you haven't already, is to sign up with Plusnet Mobile.

Once you have done that, ensure you have the following information ready:

  • Your original mobile phone number you want to keep.
  • The Porting Authorisation Code (PAC) from your previous O2 network.
  • The expiry date of the PAC number (valid for 30 days from the date of issue).
  • The temporary mobile number from your new Plusnet Mobile sim card.
  • You may also need the new SIM card number found on the back.

Once you have your PAC code, you can then text the word PORT to 07507 307 996 free from your new Plusnet SIM. They'll then send you a text. Just reply to that SMS with the mobile number you want to keep along with your PAC code. Alternatively, you can provide the PAC code over the telephone by calling customer services on 500 from your Plusnet Mobile or 0800 079 1133 from any other phone.

Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the Plusnet Mobile signal on your mobile phone screen. This will indicate that the transfer is complete.

Visit Plusnet Mobile online for more information and their latest offers on mobile phones, contracts and PAYG deals.

About Plusnet Mobile

Plusnet joined forces with LIFE Mobile to launch Plusnet Mobile on EE’s 4G network. Plusnet brands itself as a friendly, no-nonsense, award-winning communications provider.

About O2

O2, the trading name of Telefónica Europe plc is a European broadband and mobile telephony company that originated as a collection of worldwide telecommunications companies, known in the later half of the 1990s as BT Wireless, and a global mobile data business known then as Genie Internet, both subsidiaries of British Telecommunications.