Porting your mobile number from Orange to EE Mobile

Leaving Orange

How to switch from Orange & take your mobile number to EE Mobile

Contact Orange to request your "Port Authorisation Code" (PAC) at the same time you give your notice of leaving. The Orange customer support line for Pay Monthly customers is 07973 100 150 (or 150 from your mobile), and for Pay As You Go customers dial 07973 100 450 (or 450 from your mobile). Orange will then send out your PAC code by post within 2 working days.

  • Orange will provide your Port Authorisation Code (PAC number) either over the telephone, by SMS text message or via email.
  • A PAC code is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
  • Your Orange account will remain active until your number has been ported over to the new network. After the transfer is complete, your Orange account will be automatically closed.
  • Orange must issue you with a PAC number within 2 working days of your request, or a reason for why it cannot be issued, in accordance with Ofcom's "General Conditions of Entitlement". http://ofcom.org.uk

Once you have received your Port Authorization Code from Orange, look for the best EE Mobile offer that is suited to you. Many of the best mobile phone deals are available exclusively online, directly from the network providers listed here.

Finally, provide your PAC code to your new EE Mobile mobile network operator who will then be able to port your existing phone number from Orange. They will tell you what day the transfer is due to take place (usually within 48 hours).

Important: Do NOT cancel your contract before switching, otherwise you might not be able to port over your number. Once you provide your new network provider with your PAC code, your old account will automatically be cancelled when the number is migrated over.

Note: Credit on a PAYG (Pay-As-You-Go / Pre-Pay) account cannot be transferred and any remaining credit will be lost after the switch over.

Joining EE Mobile

How to switch to EE Mobile & bring your Orange number with you

The first step, if you haven't already, is to sign up with EE Mobile.

Once you have done that, ensure you have the following information ready:

  • Your original mobile phone number you want to keep.
  • The Port Authorization Code (PAC) from your previous Orange network.
  • The expiry date of the PAC number (valid for 30 days from the date of issue).
  • The temporary mobile number from your new EE Mobile sim card.
  • You may also need the new SIM card number found on the back.

Phone EE Mobile on 150 from your EE SIM, or on 07953 966 250 from another phone and provide them with your PAC code from your previous network provider. Alternatively, you can complete the number transfer to EE online.

Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the EE Mobile signal on your mobile phone screen. This will indicate that the transfer is complete.

Visit EE Mobile online for more information and their latest offers on mobile phones, contracts and PAYG deals.

About EE Mobile

EE (formerly Everything Everywhere) is a British mobile network operator, Internet service provider and a division of BT Group. It was established in 2010 as a fifty-fifty joint venture between Deutsche Telekom and Orange S.A. (formerly France Télécom) through the merger of their respective T-Mobile and Orange businesses in the UK.

EE is currently the largest mobile network operator in the UK, with around 30 million customers and the largest operator of 4G services in Europe.

About Orange

Orange UK was a mobile network operator and a former internet service provider in the United Kingdom, launched in 1993. In 2000, it was purchased by France Télécom (now Orange S.A.), which then adopted the Orange brand for all its other mobile communications activities.

Orange UK has since merged with Deutsche Telekom's T-Mobile UK to form a joint venture, EE. EE continued to operate the Orange brand until February 2015, when new connections and upgrades on Orange tariffs were withdrawn. Existing Orange customers who wish to upgrade must switch to an EE tariff when their contract term ends, or can choose to remain on their existing Orange tariff without renewing.