Porting your mobile number from Plusnet Mobile to The People's Operator

Plusnet Mobile logo

Leaving Plusnet Mobile

How to switch from Plusnet Mobile & take your mobile number to The People's Operator

Contact Plusnet Mobile support by dialing 500 from your Plusnet Mobile phone or 0800 079 1133 from any other phone to ask for your PAC code. You'll need to ask for it before the end of any contract agreement.

  • Plusnet Mobile will provide your Port Authorisation Code (PAC number) either over the telephone, by SMS text message or via email.
  • A PAC code is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
  • Your Plusnet Mobile account will remain active until your number has been ported over to the new network. After the transfer is complete, your Plusnet Mobile account will be automatically closed.
  • Plusnet Mobile must issue you with a PAC number within 2 working days of your request, or a reason for why it cannot be issued, in accordance with Ofcom's "General Conditions of Entitlement". http://ofcom.org.uk

Once you have received your Port Authorization Code from Plusnet Mobile, look for the best The People's Operator offer that is suited to you. Many of the best mobile phone deals are available exclusively online, directly from the network providers listed here.

Finally, provide your PAC code to your new The People's Operator mobile network operator who will then be able to port your existing phone number from Plusnet Mobile. They will tell you what day the transfer is due to take place (usually within 48 hours).

Important: Do NOT cancel your contract before switching, otherwise you might not be able to port over your number. Once you provide your new network provider with your PAC code, your old account will automatically be cancelled when the number is migrated over.

Note: Credit on a PAYG (Pay-As-You-Go / Pre-Pay) account cannot be transferred and any remaining credit will be lost after the switch over.

The People's Operator logo

Joining The People's Operator

How to switch to The People's Operator & bring your Plusnet Mobile number with you

The first step, if you haven't already, is to sign up with The People's Operator.

Once you have done that, ensure you have the following information ready:

  • Your original mobile phone number you want to keep.
  • The Port Authorization Code (PAC) from your previous Plusnet Mobile network.
  • The expiry date of the PAC number (valid for 30 days from the date of issue).
  • The temporary mobile number from your new The People's Operator sim card.
  • You may also need the new SIM card number found on the back.

Call The People's Operator customer service team on 500 from your TPO mobile or 0333 313 7760 from any other phone to provide them your PAC code, TPO mobile, and the phone number you want to keep. The Peoples Operator will then arrange the transfer for you. Alternatively, you can send them a message online with all the necessary details.

Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the The People's Operator signal on your mobile phone screen. This will indicate that the transfer is complete.

Visit The People's Operator online for more information and their latest offers on mobile phones, contracts and PAYG deals.

About The People's Operator

The People's Operator (or TPO) is a mobile virtual network operator that provides mobile phone services in the United Kingdom via the Three network. It was launched in 2012, with the aim of being an ethical mobile network operator.

TPO Mobile asserts that the service gives customers the opportunity to support their selected causes and receive updates on how their money is being spent, while businesses can fulfil their corporate social responsibility commitments.