Porting your mobile number from Tesco Mobile to 1pMobile

Leaving Tesco Mobile

How to switch from Tesco Mobile & take your mobile number to 1pMobile

Call Tesco Customer Care on 4455 from your Tesco Mobile phone or alternatively 0345 301 4455 from another telephone, to request your PAC code.

You can also transfer your number from one Tesco Mobile SIM to another by texting SWAP to 23424 for free from your original SIM card.

  • Tesco Mobile will provide your Porting Authorisation Code (PAC) either over the telephone, by SMS text message or via email.
  • A PAC code is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
  • Your Tesco Mobile account will remain active until your number has been ported over to the new network. After the transfer is complete, your Tesco Mobile account will be automatically closed.
  • Tesco Mobile must issue you with a PAC number within 2 working hours of your request, or a reason for why it cannot be issued, in accordance with Ofcom's "General Conditions of Entitlement". http://ofcom.org.uk

Once you have received your Port Authorization Code from Tesco Mobile, look for the best 1pMobile offer that is suited to you. Many of the best mobile phone deals are available exclusively online, directly from the network providers listed here.

Finally, provide your PAC code to your new 1pMobile mobile network operator who will then be able to port your existing phone number from Tesco Mobile. They will tell you what day the transfer is due to take place (usually within 48 hours).

Important: Do NOT cancel your contract before switching, otherwise you might not be able to port over your number. Once you provide your new network provider with your PAC code, your old account will automatically be cancelled when the number is migrated over.

Note: Credit on a PAYG (Pay-As-You-Go / Pre-Pay) account cannot be transferred and any remaining credit will be lost after the switch over.

Joining 1pMobile

How to switch to 1pMobile & bring your Tesco Mobile number with you

The first step, if you haven't already, is to sign up with 1pMobile.

Once you have done that, ensure you have the following information ready:

  • Your original mobile phone number you want to keep.
  • The Porting Authorisation Code (PAC) from your previous Tesco Mobile network.
  • The expiry date of the PAC number (valid for 30 days from the date of issue).
  • The temporary mobile number from your new 1pMobile sim card.
  • You may also need the new SIM card number found on the back.

Log in to your 1pMobile account and activate your SIM if you haven't already.

You will be asked if you want to keep your number, and prompted to enter your Porting Authorisation Code (PAC).

You can then choose the day you would like to transfer your existing mobile phone number, providing at least two working days notice.

Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the 1pMobile signal on your mobile phone screen. This will indicate that the transfer is complete.

Visit 1pMobile online for more information and their latest offers on mobile phones, contracts and PAYG deals.

About 1pMobile

1pMobile is a mobile virtual network operator (MVNO) running on the EE network, with a mission to provide low cost calls, texts and data without the need of lengthy contracts or bundles that can lead to additional charges.

As a pre-pay (PAYG) service, 1p Mobile offers a simple tariff of 1p per MB of data, 1p per SMS text messages to UK mobiles & landlines, and 1p per minute calls to UK landlines & mobile phones.

About Tesco Mobile

Tesco Mobile is a mobile virtual network operator (MVNO) in the United Kingdom operated by Tesco, using the O2 network as its carrier.

On 30 January 2014, Tesco Mobile started offering 4G service for its Pay Monthly and Sim Only customers at no extra cost, extending the service to Pay As You Go customers on 24 July 2014.