Get The Phone Co-op PAC code to keep number & switch to O2 network
Keep my The Phone Co-op number
How do I get a PAC code from The Phone Co-op & transfer my number to O2?
For the request of your PAC (Port Authorisation Code), call The Phone Co-op on 01608 434 000 or fill out the customer services form.
If you wish to use the 'text-to-switch' service, simply send the SMS text
PAC to 65075
free from your The Phone Co-op SIM to get your The Phone Co-op PAC code by
text message and begin the porting process.
Alternatively, you can text STAC to
75075 if you want to switch and get a new O2
number instead of keeping and transferring your The Phone Co-op number.
- The Phone Co-op will provide your PAC (Porting Authorisation Code) either by SMS text message, email, over the phone if you contact them directly, or through an online The Phone Co-op login.
- A PAC number is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
- Your The Phone Co-op account will remain active until your number has been ported over to your new O2 network. After the transfer is complete, your old The Phone Co-op account will be automatically closed.
While you wait to get your PAC code from The Phone Co-op, find the best O2 online offer for you. Many of these exclusive mobile phone & SIM only deals are only available online, directly from the network providers listed here.
Got your The Phone Co-op PAC code?
Provide your PAC code from The Phone Co-op to O2 who will then be able to port your existing The Phone Co-op number. They will tell you what day the transfer is due to take place (usually within 48 hours).
Important: Do NOT cancel your SIM only or mobile contract before switching, otherwise you may lose your current phone number and be unable to port it over. Once you give O2 your The Phone Co-op PAC code, your old The Phone Co-op billing account will be closed automatically when your mobile phone number is successfully ported over.
Note: Topup credit on Pre-Pay / PAYG (Pay-As-You-Go) accounts cannot be transferred over and so any remaining credit balance or bundles will be lost after the switch is complete. If you have any top-up credit left, one good option is to donate your remaining balance to a charity via SMS text message before porting your number.
Transfer my number to O2
How to switch to O2 and keep my The Phone Co-op number?
First get your O2 deal and activate your new SIM card.
Once you have done that, get the following information ready for the step-by-step instructions:
- Your old The Phone Co-op mobile phone number that you want to keep.
- The The Phone Co-op PAC (Porting Authorization Code) from your previous network.
- The expiry date of the PAC number (valid for 30 days from the date of issue).
- The temporary mobile number from your new O2 SIM card activation.
- You may also need the new O2 SIM card serial number found on the back as an additional security check.
Contact O2 customer services with your PAC code and let them know you wish to transfer your old number to O2. You can reach them either from your 02 mobile phone on 4445 for Pay As You Go, or 202 for Pay Monthly contracts.
If you are calling from a landline: dial 0344 8090222 for Pay As You Go customer Service or 0344 8090202 for Pay Monthly customer Service.
Alternatively, you can fill in the online O2 form and they will contact you when the transfer is complete.
Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the O2 signal on your mobile phone screen. This will indicate that the transfer is complete, and you can now use your old phone number in your new mobile network provider.