Porting your mobile number from The Phone Co-op to Talkmobile

Leaving The Phone Co-op

How to switch from The Phone Co-op & take your mobile number to Talkmobile

For the request of your PAC (Port Authorisation Code), call The Phone Co-op on 01608 434 000 or fill out the customer services form.

  • The Phone Co-op will provide your Porting Authorisation Code (PAC) either over the telephone, by SMS text message or via email.
  • A PAC code is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
  • Your The Phone Co-op account will remain active until your number has been ported over to the new network. After the transfer is complete, your The Phone Co-op account will be automatically closed.
  • The Phone Co-op must issue you with a PAC number within 2 working hours of your request, or a reason for why it cannot be issued, in accordance with Ofcom's "General Conditions of Entitlement". http://ofcom.org.uk

Once you have received your Port Authorization Code from The Phone Co-op, look for the best Talkmobile offer that is suited to you. Many of the best mobile phone deals are available exclusively online, directly from the network providers listed here.

Finally, provide your PAC code to your new Talkmobile mobile network operator who will then be able to port your existing phone number from The Phone Co-op. They will tell you what day the transfer is due to take place (usually within 48 hours).

Important: Do NOT cancel your contract before switching, otherwise you might not be able to port over your number. Once you provide your new network provider with your PAC code, your old account will automatically be cancelled when the number is migrated over.

Note: Credit on a PAYG (Pay-As-You-Go / Pre-Pay) account cannot be transferred and any remaining credit will be lost after the switch over.

Joining Talkmobile

How to switch to Talkmobile & bring your The Phone Co-op number with you

The first step, if you haven't already, is to sign up with Talkmobile.

Once you have done that, ensure you have the following information ready:

  • Your original mobile phone number you want to keep.
  • The Porting Authorisation Code (PAC) from your previous The Phone Co-op network.
  • The expiry date of the PAC number (valid for 30 days from the date of issue).
  • The temporary mobile number from your new Talkmobile sim card.
  • You may also need the new SIM card number found on the back.

Call the Talkmobile Help Team on 5888 from your Talk Mobile handset or 0333 304 8064 from any other phone and advise them you want to transfer your number from another network. They will then tell you when the transfer will take place. On this date your original network provider will transfer the number to Talk Mobile. Your old network SIM will be disconnected and will no longer work. When this happens put your Talkmobile SIM card in your phone and turn it on.

Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the Talkmobile signal on your mobile phone screen. This will indicate that the transfer is complete.

Visit Talkmobile online for more information and their latest offers on mobile phones, contracts and PAYG deals.

About Talkmobile

Talkmobile is an online based mobile virtual network operator (MVNO) operating in the United Kingdom on the Vodafone network. As part of Vodafone, the business is based in Newbury, Berkshire.

Launched by Carphone Warehouse in October 2007 using the Vodafone network, Talkmobile was launched as a postpaid MVNO and was one of two MVNO run by Carphone Warehouse in 2007.

Vodafone bought Talkmobile from Carphone Warehouse in 2015.

About The Phone Co-op

The Phone Co-op, is an independent consumer co-operative in the United Kingdom, providing mobile, telephone, and broadband internet services.

The Phone Co-op is currently the only telephone co-operative in the UK. It is 100% owned by its customer-members who democratically control the business and share in its profits. The co-op is a social enterprise and was awarded the title of UK customer-facing Social Enterprise of the year for 2015.