Porting your mobile number from The Phone Co-op to giffgaff

Leaving The Phone Co-op

How to switch from The Phone Co-op & take your mobile number to giffgaff

For the request of your PAC (Port Authorisation Code), call The Phone Co-op on 01608 434 000 or fill out the customer services form.

  • The Phone Co-op will provide your Porting Authorisation Code (PAC) either over the telephone, by SMS text message or via email.
  • A PAC code is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
  • Your The Phone Co-op account will remain active until your number has been ported over to the new network. After the transfer is complete, your The Phone Co-op account will be automatically closed.
  • The Phone Co-op must issue you with a PAC number within 2 working hours of your request, or a reason for why it cannot be issued, in accordance with Ofcom's "General Conditions of Entitlement". http://ofcom.org.uk

Once you have received your Port Authorization Code from The Phone Co-op, look for the best giffgaff offer that is suited to you. Many of the best mobile phone deals are available exclusively online, directly from the network providers listed here.

Finally, provide your PAC code to your new giffgaff mobile network operator who will then be able to port your existing phone number from The Phone Co-op. They will tell you what day the transfer is due to take place (usually within 48 hours).

Important: Do NOT cancel your contract before switching, otherwise you might not be able to port over your number. Once you provide your new network provider with your PAC code, your old account will automatically be cancelled when the number is migrated over.

Note: Credit on a PAYG (Pay-As-You-Go / Pre-Pay) account cannot be transferred and any remaining credit will be lost after the switch over.

Joining giffgaff

How to switch to giffgaff & bring your The Phone Co-op number with you

The first step, if you haven't already, is to sign up with giffgaff.

Once you have done that, ensure you have the following information ready:

  • Your original mobile phone number you want to keep.
  • The Porting Authorisation Code (PAC) from your previous The Phone Co-op network.
  • The expiry date of the PAC number (valid for 30 days from the date of issue).
  • The temporary mobile number from your new giffgaff sim card.
  • You may also need the new SIM card number found on the back.

Make sure your giffgaff account and SIM have been activated. Then log in to your account and complete the transfer form to keep your old number. A Giff gaff customer support agent will then get back to you with your transfer date. Replies can be found in your giffgaff account message box.

Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the giffgaff signal on your mobile phone screen. This will indicate that the transfer is complete.

Visit giffgaff online for more information and their latest offers on mobile phones, contracts and PAYG deals.

About giffgaff

giffgaff is a mobile telephone network running as a Mobile Virtual Network Operator (MVNO) using the United Kingdom O2 network. Owned by O2's owners Telefónica, giffgaff was launched on 25 November 2009.

About The Phone Co-op

The Phone Co-op, is an independent consumer co-operative in the United Kingdom, providing mobile, telephone, and broadband internet services.

The Phone Co-op is currently the only telephone co-operative in the UK. It is 100% owned by its customer-members who democratically control the business and share in its profits. The co-op is a social enterprise and was awarded the title of UK customer-facing Social Enterprise of the year for 2015.