Porting your mobile number from Virgin Mobile to Vectone Mobile

Virgin Mobile logo

Leaving Virgin Mobile

How to switch from Virgin Mobile & take your mobile number to Vectone Mobile

Call Virgin Mobile on 789 from a VirginMobile SIM or dial 0345 6000 789 from any other phone, and ask for your "Port Authorisation Code" or PAC number.

  • Virgin Mobile will provide your Port Authorisation Code (PAC number) either over the telephone, by SMS text message or via email.
  • A PAC code is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
  • Your Virgin Mobile account will remain active until your number has been ported over to the new network. After the transfer is complete, your Virgin Mobile account will be automatically closed.
  • Virgin Mobile must issue you with a PAC number within 2 working days of your request, or a reason for why it cannot be issued, in accordance with Ofcom's "General Conditions of Entitlement". http://ofcom.org.uk

Once you have received your Port Authorization Code from Virgin Mobile, look for the best Vectone Mobile offer that is suited to you. Many of the best mobile phone deals are available exclusively online, directly from the network providers listed here.

Finally, provide your PAC code to your new Vectone Mobile mobile network operator who will then be able to port your existing phone number from Virgin Mobile. They will tell you what day the transfer is due to take place (usually within 48 hours).

Important: Do NOT cancel your contract before switching, otherwise you might not be able to port over your number. Once you provide your new network provider with your PAC code, your old account will automatically be cancelled when the number is migrated over.

Note: Credit on a PAYG (Pay-As-You-Go / Pre-Pay) account cannot be transferred and any remaining credit will be lost after the switch over.

Vectone Mobile logo

Joining Vectone Mobile

How to switch to Vectone Mobile & bring your Virgin Mobile number with you

The first step, if you haven't already, is to sign up with Vectone Mobile.

Once you have done that, ensure you have the following information ready:

  • Your original mobile phone number you want to keep.
  • The Port Authorization Code (PAC) from your previous Virgin Mobile network.
  • The expiry date of the PAC number (valid for 30 days from the date of issue).
  • The temporary mobile number from your new Vectone Mobile sim card.
  • You may also need the new SIM card number found on the back.

Contact Vectone Mobile customer support by dialing 322 from your VectoneMobile or on 0207 1790134 from any other phone. Alternatively you can send an SMS text message to 07574212555 with your PAC code followed by a space and then your new Vectone Mobile number. VectoneMobile will send an acknowledgement message confirming the date of transfer.

Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the Vectone Mobile signal on your mobile phone screen. This will indicate that the transfer is complete.

Visit Vectone Mobile online for more information and their latest offers on mobile phones, contracts and PAYG deals.

About Vectone Mobile

Vectone Mobile is a mobile virtual network operator, powered in the UK by the Everything Everywhere (EE) network.