Porting your mobile number from Virgin Mobile

Leaving Virgin Mobile

How to switch from Virgin Mobile & take your mobile number

Call Virgin Mobile on 789 from a VirginMobile SIM or dial 0345 6000 789 from any other phone, and ask for your "Port Authorisation Code" or PAC number.

  • Virgin Mobile will provide your Porting Authorisation Code (PAC) either over the telephone, by SMS text message or via email.
  • A PAC code is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
  • Your Virgin Mobile account will remain active until your number has been ported over to the new network. After the transfer is complete, your Virgin Mobile account will be automatically closed.
  • Virgin Mobile must issue you with a PAC number within 2 working hours of your request, or a reason for why it cannot be issued, in accordance with Ofcom's "General Conditions of Entitlement". http://ofcom.org.uk

Once you have received your Port Authorization Code from Virgin Mobile, look for the best offer that is suited to you. Many of the best mobile phone deals are available exclusively online, directly from the network providers listed here.

Finally, provide your PAC code to your new mobile network operator who will then be able to port your existing phone number from Virgin Mobile. They will tell you what day the transfer is due to take place (usually within 48 hours).

Important: Do NOT cancel your contract before switching, otherwise you might not be able to port over your number. Once you provide your new network provider with your PAC code, your old account will automatically be cancelled when the number is migrated over.

Note: Credit on a PAYG (Pay-As-You-Go / Pre-Pay) account cannot be transferred and any remaining credit will be lost after the switch over.

About Virgin Mobile

Virgin Mobile UK is a mobile phone service provider operating in the United Kingdom. The company was the world's first Mobile Virtual Network Operator, launched in 1999.

Being a virtual operator, Virgin Mobile does not maintain its own network, and instead has contracts to use the existing network of EE.