Porting your mobile number from Vodafone

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Leaving Vodafone

How to switch from Vodafone & take your mobile number

Contact Vodafone to request a PAC code and give notice to end your contract or account. Vodafone customer service can be reached by dialing 191 free from your Vodaphone mobile, or by calling 03333 040 191 from any other phone.

  • Vodafone will provide your Port Authorisation Code (PAC number) either over the telephone, by SMS text message or via email.
  • A PAC code is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
  • Your Vodafone account will remain active until your number has been ported over to the new network. After the transfer is complete, your Vodafone account will be automatically closed.
  • Vodafone must issue you with a PAC number within 2 working days of your request, or a reason for why it cannot be issued, in accordance with Ofcom's "General Conditions of Entitlement". http://ofcom.org.uk

Once you have received your Port Authorization Code from Vodafone, look for the best offer that is suited to you. Many of the best mobile phone deals are available exclusively online, directly from the network providers listed here.

Finally, provide your PAC code to your new mobile network operator who will then be able to port your existing phone number from Vodafone. They will tell you what day the transfer is due to take place (usually within 48 hours).

Important: Do NOT cancel your contract before switching, otherwise you might not be able to port over your number. Once you provide your new network provider with your PAC code, your old account will automatically be cancelled when the number is migrated over.

Note: Credit on a PAYG (Pay-As-You-Go / Pre-Pay) account cannot be transferred and any remaining credit will be lost after the switch over.

About Vodafone

Vodafone is one of the worlds largest mobile phone network with a huge global brand and presence. It has among the highest network coverage in the UK and has pioneered the development of 3G products and services.