Porting your mobile number to The Phone Co-op

Joining The Phone Co-op

How to switch to The Phone Co-op & bring your number with you

The first step, if you haven't already, is to sign up with The Phone Co-op.

Once you have done that, ensure you have the following information ready:

  • Your original mobile phone number you want to keep.
  • The Porting Authorisation Code (PAC) from your previous network.
  • The expiry date of the PAC number (valid for 30 days from the date of issue).
  • The temporary mobile number from your new The Phone Co-op sim card.
  • You may also need the new SIM card number found on the back.

Contact The Phone Co-op on 01608 434 000 or fill out the customer services form form to provide your PAC (Port Authorisation Code) from your previous mobile network provider.

Please note that they ask for at least 5 working days notice before your PAC expires to transfer your number to them.

Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the The Phone Co-op signal on your mobile phone screen. This will indicate that the transfer is complete.

Visit The Phone Co-op online for more information and their latest offers on mobile phones, contracts and PAYG deals.

About The Phone Co-op

The Phone Co-op, is an independent consumer co-operative in the United Kingdom, providing mobile, telephone, and broadband internet services.

The Phone Co-op is currently the only telephone co-operative in the UK. It is 100% owned by its customer-members who democratically control the business and share in its profits. The co-op is a social enterprise and was awarded the title of UK customer-facing Social Enterprise of the year for 2015.