Get Talkmobile PAC code to keep number & switch to Virgin Mobile network

Keep my Talkmobile number

How to get a PAC code from Talkmobile & transfer my number to Virgin Mobile

Contact Talkmobile Customer Services on 5888 from your Talk Mobile handset or 0333 304 8064 from any other phone to ask for your PAC code. Please remember that a minimum of 1 months notice is required to cancel your contract and you must request your PAC before you cancel your contract.

If you wish to use the 'text-to-switch' service, simply SMS text PAC to 65075 free from your Talkmobile SIM to get your Talkmobile PAC code by text message and begin the porting process.

  • Talkmobile will provide your PAC code (Porting Authorisation Code) either by SMS text message, email, over the phone if you contact them directly, or through an online Talkmobile login.
  • A PAC number is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
  • Your Talkmobile account will remain active until your number has been ported over to your new Virgin Mobile network. After the transfer is complete, your old Talkmobile account will be automatically closed.

While you wait to get your Talkmobile PAC code, find the best Virgin Mobile online offer for you. Many of these exclusive mobile phone & SIM only deals are only available online, directly from the network providers listed here.

Got your Talkmobile PAC code?

Provide your PAC code from Talkmobile to Virgin Mobile who will then be able to port your existing Talkmobile number. They will tell you what day the transfer is due to take place (usually within 48 hours).

Important: Do NOT cancel your SIM only or mobile contract before switching, otherwise you may lose your current phone number and be unable to port it over. Once you give Virgin Mobile your Talkmobile PAC code, your old Talkmobile billing account will be closed automatically when your mobile phone number is successfully ported over.

Note: Topup credit on Pre-Pay / PAYG (Pay-As-You-Go) accounts cannot be transferred over and so any remaining credit balance or bundles will be lost after the switch is complete. If you have any top-up credit left, one good option is to donate your remaining balance to a charity via SMS text message before porting your number.

Transfer my number to Virgin Mobile

How to switch to Virgin Mobile and keep my Talkmobile number?

First get your Virgin Mobile deal and activate your new SIM card.

Once you have done that, get the following information ready for the step-by-step instructions:

  • Your old Talkmobile mobile phone number that you want to keep.
  • The Talkmobile PAC code (Porting Authorization Code) from your previous network.
  • The expiry date of the PAC number (valid for 30 days from the date of issue).
  • The temporary mobile number from your new Virgin Mobile SIM card activation.
  • You may also need the new Virgin Mobile SIM card serial number found on the back as an additional security check.

Important Notice: As of 31 August 2023 Virgin Mobile plans are no longer available but have instead moved to O2.

Virgin Media will ask if you want to switch when you sign up, if you have your PAC code already.

Otherwise you can switch at a later date when you have your PAC code, by contacting Virgin Media on 789 from your Virgin Mobile phone or call them on 0345 6000 789 from any other phone.

Inform customer services that you would like to transfer your old number to your new VirginMobile account and provide them with the PAC code from your old service provider.

Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the Virgin Mobile signal on your mobile phone screen. This will indicate that the transfer is complete, and you can now use your old phone number in your new mobile network provider.

For more information and latest offers on mobile phone deals, visit Virgin Mobile online.

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Compare Virgin Mobile vs Talkmobile

About Virgin Mobile

Virgin Mobile UK was a mobile phone service provider operating in the United Kingdom, and was the world's first Mobile Virtual Network Operator, launched in 1999.

Being a mobile virtual network operator (MVNO), Virgin Mobile did not maintain its own network infrastructure, but instead had contracts to use the existing EE network.

In January 2023, Virgin Media confirmed that Virgin Mobile would close and all customers would be moved from Virgin Mobile to O2. Migration began in March 2023 and was completed by the end of August 2023.

Virgin Mobile Network Features

Host Network Provider: O2 (MVNO)

2G Network Coverage: Yes

3G Network Coverage: Yes

4G Network Coverage: Yes

5G Network Coverage: Yes

WiFi Calling: Yes

4G Calling (VoLTE): No

Data Rollover: Yes

Tethering Allowed: Yes

eSIM: No


About Talkmobile

Talkmobile is an online based mobile virtual network operator (MVNO) operating in the United Kingdom on the Vodafone network. As part of Vodafone, the business is based in Newbury, Berkshire.

Launched by Carphone Warehouse in October 2007 using the Vodafone network, Talkmobile was launched as a postpaid MVNO and was one of two MVNO run by Carphone Warehouse in 2007.

Vodafone bought Talkmobile from Carphone Warehouse in 2015.

Talkmobile Network Features

Host Network Provider: Vodafone (MVNO)

2G Network Coverage: Yes

3G Network Coverage: Yes

4G Network Coverage: Yes

5G Network Coverage: No

WiFi Calling: No

4G Calling (VoLTE): No

Data Rollover: No

Tethering Allowed: Yes

eSIM: No