Porting your mobile number from VOXI to Lebara Mobile

Leaving VOXI

How to switch from VOXI & take your mobile number to Lebara Mobile

Contact the VOXI support team by dialing 191 from your VOXI sim, or calling 03333 040 191 from any other phone, to request your PAC code. You can also contact them with their website chat feature or via social media using Facebook Messenger or Twitter.

  • VOXI will provide your Porting Authorisation Code (PAC) either over the telephone, by SMS text message or via email.
  • A PAC code is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
  • Your VOXI account will remain active until your number has been ported over to the new network. After the transfer is complete, your VOXI account will be automatically closed.
  • VOXI must issue you with a PAC number within 2 working days of your request, or a reason for why it cannot be issued, in accordance with Ofcom's "General Conditions of Entitlement". http://ofcom.org.uk

Many of the top mobile phone deals are available exclusively online, directly from the network providers listed here. So once you have received your Port Authorization Code from VOXI, get the best Lebara Mobile offer suited to you.

Finally, provide your PAC code to your new Lebara Mobile mobile network operator who will then be able to port your existing phone number from VOXI. They will tell you what day the transfer is due to take place (usually within 48 hours).

Important: Do NOT cancel your contract before switching, otherwise you may lose your existing phone number and be unable to port it over. Once you provide your new network provider with your PAC code, your old account will automatically be closed once the number is successfully ported over.

Note: Credit on Pre-Pay / PAYG (Pay-As-You-Go) accounts cannot be transferred over and so any remaining credit balance will be lost after the switch is complete. If you have any credit left, one good option is to donate it to a charity before porting your number.

Joining Lebara Mobile

How to switch to Lebara Mobile & bring your VOXI number with you

The first step is to sign up with Lebara Mobile to get your new SIM card.

Once you have done that, ensure you have the following information ready:

  • Your original mobile phone number you want to keep.
  • The Porting Authorisation Code (PAC) from your previous VOXI network.
  • The expiry date of the PAC number (valid for 30 days from the date of issue).
  • The temporary mobile number from your new Lebara Mobile sim card.
  • You may also need the new SIM card number found on the back.

Call Lebara Mobile on 0870 075 5588 (5588 from your Lebara Mobile or +44 2070310791 from overseas). Let LebaraMobile know that you want to use your existing mobile number and give them your Porting Authorisation Code (PAC). As soon as the number you wish to keep is live on your new Lebara Mobile SIM card they will send you an SMS text message to let you know.

Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the Lebara Mobile signal on your mobile phone screen. This will indicate that the transfer is complete, and you can now use your existing phone number in your new mobile network provider.

Visit Lebara Mobile online for more information and their latest offers on mobile phone deals.

About Lebara Mobile

Lebara is a telecommunications company providing services in many countries around the world, using the Vodafone mobile virtual network operator (MVNO) in the United Kingdom.

Lebara Mobile provides pay-as-you-go mobile SIM cards, targeted toward the needs of international communities.

About VOXI

VOXI is a UK mobile virtual network operating on the Vodafone network. VOXI offers SIM-only contract-less plans with rolling 30 day plans, plus unlimited data for social media and chat messaging apps.

Created for the social media enthusiasts, VOXI is well suited for regular use of sites like Facebook, Instagram, Pinterest, Snapchat, Twitter, Viber and WhatsApp.