Get Vodafone PAC code to keep number & switch to The Phone Co-op network
Keep my Vodafone number
How do I get a PAC code from Vodafone & transfer my number to The Phone Co-op?
Contact Vodafone to request a PAC code and give notice to end your contract or account. Vodafone customer service can be reached by dialing 191 free from your Vodaphone mobile, or by calling 03333 040 191 from any other phone.
If you wish to use the 'text-to-switch' service, simply send the SMS text
PAC to 65075
free from your Vodafone SIM to get your Vodafone PAC code by
text message and begin the porting process.
Alternatively, you can text STAC to
75075 if you want to switch and get a new The Phone Co-op
number instead of keeping and transferring your Vodafone number.
- Vodafone will provide your PAC (Porting Authorisation Code) either by SMS text message, email, over the phone if you contact them directly, or through an online Vodafone login.
- A PAC number is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
- Your Vodafone account will remain active until your number has been ported over to your new The Phone Co-op network. After the transfer is complete, your old Vodafone account will be automatically closed.
While you wait to get your PAC code from Vodafone, find the best The Phone Co-op online offer for you. Many of these exclusive mobile phone & SIM only deals are only available online, directly from the network providers listed here.
Got your Vodafone PAC code?
Provide your PAC code from Vodafone to The Phone Co-op who will then be able to port your existing Vodafone number. They will tell you what day the transfer is due to take place (usually within 48 hours).
Important: Do NOT cancel your SIM only or mobile contract before switching, otherwise you may lose your current phone number and be unable to port it over. Once you give The Phone Co-op your Vodafone PAC code, your old Vodafone billing account will be closed automatically when your mobile phone number is successfully ported over.
Note: Topup credit on Pre-Pay / PAYG (Pay-As-You-Go) accounts cannot be transferred over and so any remaining credit balance or bundles will be lost after the switch is complete. If you have any top-up credit left, one good option is to donate your remaining balance to a charity via SMS text message before porting your number.
Transfer my number to The Phone Co-op
How to switch to The Phone Co-op and keep my Vodafone number?
First get your The Phone Co-op deal and activate your new SIM card.
Once you have done that, get the following information ready for the step-by-step instructions:
- Your old Vodafone mobile phone number that you want to keep.
- The Vodafone PAC (Porting Authorization Code) from your previous network.
- The expiry date of the PAC number (valid for 30 days from the date of issue).
- The temporary mobile number from your new The Phone Co-op SIM card activation.
- You may also need the new The Phone Co-op SIM card serial number found on the back as an additional security check.
Contact The Phone Co-op on 01608 434 000 or fill out the customer services form form to provide your PAC (Port Authorisation Code) from your previous mobile network provider.
Please note that they ask for at least 5 working days notice before your PAC expires to transfer your number to them.
Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the The Phone Co-op signal on your mobile phone screen. This will indicate that the transfer is complete, and you can now use your old phone number in your new mobile network provider.