Porting your mobile number from John Lewis Broadband to Virgin Mobile

Leaving John Lewis Broadband

How to switch from John Lewis Broadband & transfer your mobile number to Virgin Mobile

If you wish to use the 'text-to-switch' service, simply SMS text PAC to 65075 free from your John Lewis Broadband SIM to get your PAC code by text and begin the porting process.

  • John Lewis Broadband will provide your Porting Authorisation Code (PAC) either over the phone, by SMS text message or via email.
  • A PAC code is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
  • Your John Lewis Broadband account will remain active until your number has been ported over to the new network. After the transfer is complete, your John Lewis Broadband account will be automatically closed.

Many of the exclusive mobile phone deals are only available online, directly from the network providers listed here. While you wait for your Port Authorization Code from John Lewis Broadband, get the best Virgin Mobile offer tailored to you.

Finally, provide your PAC code to your new Virgin Mobile mobile network operator who will then be able to port your existing phone number from John Lewis Broadband. They will tell you what day the transfer is due to take place (usually within 48 hours).

Important: Do NOT cancel your contract before switching, otherwise you may lose your existing phone number and be unable to port it over. Once you provide your new network provider with your PAC code, your old account will be clsoed automatically once the number is successfully ported over.

Note: Credit on Pre-Pay / PAYG (Pay-As-You-Go) accounts cannot be transferred over and so any remaining credit balance will be lost after the switch is complete. If you have any credit left, one good option is to donate it to a charity before porting your number.

Joining Virgin Mobile

How to switch to Virgin Mobile & keep your John Lewis Broadband mobile number

The first step is to sign up with Virgin Mobile to get your new SIM card.

Once you have done that, ensure you have the following information ready:

  • Your original mobile phone number you want to keep.
  • The Porting Authorisation Code (PAC) from your previous John Lewis Broadband network.
  • The expiry date of the PAC number (valid for 30 days from the date of issue).
  • The temporary mobile number from your new Virgin Mobile sim card.
  • You may also need the new SIM card number found on the back.

Virgin Media will ask if you want to switch when you sign up, if you have your PAC code already.

Otherwise you can switch at a later date when you have your PAC code, by contacting Virgin Media on 789 from your Virgin Mobile phone or call them on 0345 6000 789 from any other phone.

Inform customer services that you would like to transfer your old number to your new VirginMobile account and provide them with the PAC code from your old service provider.

Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the Virgin Mobile signal on your mobile phone screen. This will indicate that the transfer is complete, and you can now use your existing phone number in your new mobile network provider.

Visit Virgin Mobile online for more information and their latest offers on mobile phone deals.

About Virgin Mobile

Virgin Mobile UK is a mobile phone service provider operating in the United Kingdom. The company was the world's first Mobile Virtual Network Operator, launched in 1999.

Being a virtual mobile operator, Virgin Media does not maintain its own network, but instead has contracts to use the existing network of EE.

About John Lewis Broadband

John Lewis offers broadband and phone packages with no activation charges or usage caps and 24/7 freephone UK customer support.

Unlimited broadband and phone with 10Mb average speed for £20 a month.
Fibre broadband and phone with 36Mb average speed for £28.50 a month.
Fibre Extra broadband and phone at 66Mb average speed for £35 a month.