Porting your mobile number from EE Mobile to Plusnet Mobile

Leaving EE Mobile

How to switch from EE Mobile & take your mobile number to Plusnet Mobile

Contact EE customer service by either dialing 150 from an EE Mobile, or 07953 966 250 from another phone, to ask for your PAC (Port Authorisation Code) when you give your notice to cancel your EE account.

  • EE Mobile will provide your Port Authorisation Code (PAC number) either over the telephone, by SMS text message or via email.
  • A PAC code is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
  • Your EE Mobile account will remain active until your number has been ported over to the new network. After the transfer is complete, your EE Mobile account will be automatically closed.
  • EE Mobile must issue you with a PAC number within 2 working days of your request, or a reason for why it cannot be issued, in accordance with Ofcom's "General Conditions of Entitlement". http://ofcom.org.uk

Once you have received your Port Authorization Code from EE Mobile, look for the best Plusnet Mobile offer that is suited to you. Many of the best mobile phone deals are available exclusively online, directly from the network providers listed here.

Finally, provide your PAC code to your new Plusnet Mobile mobile network operator who will then be able to port your existing phone number from EE Mobile. They will tell you what day the transfer is due to take place (usually within 48 hours).

Important: Do NOT cancel your contract before switching, otherwise you might not be able to port over your number. Once you provide your new network provider with your PAC code, your old account will automatically be cancelled when the number is migrated over.

Note: Credit on a PAYG (Pay-As-You-Go / Pre-Pay) account cannot be transferred and any remaining credit will be lost after the switch over.

Joining Plusnet Mobile

How to switch to Plusnet Mobile & bring your EE Mobile number with you

The first step, if you haven't already, is to sign up with Plusnet Mobile.

Once you have done that, ensure you have the following information ready:

  • Your original mobile phone number you want to keep.
  • The Port Authorization Code (PAC) from your previous EE Mobile network.
  • The expiry date of the PAC number (valid for 30 days from the date of issue).
  • The temporary mobile number from your new Plusnet Mobile sim card.
  • You may also need the new SIM card number found on the back.

Once you have your PAC code, you can then text the word PORT to 07507 307 996 free from your new Plusnet SIM. They'll then send you a text. Just reply to that SMS with the mobile number you want to keep along with your PAC code. Alternatively, you can provide the PAC code over the telephone by calling customer services on 500 from your Plusnet Mobile or 0800 079 1133 from any other phone.

Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the Plusnet Mobile signal on your mobile phone screen. This will indicate that the transfer is complete.

Visit Plusnet Mobile online for more information and their latest offers on mobile phones, contracts and PAYG deals.

About Plusnet Mobile

Plusnet joined forces with LIFE Mobile to launch Plusnet Mobile on EE’s 4G network. Plusnet brands itself as a friendly, no-nonsense, award-winning communications provider.

About EE Mobile

EE (formerly Everything Everywhere) is a British mobile network operator, Internet service provider and a division of BT Group. It was established in 2010 as a fifty-fifty joint venture between Deutsche Telekom and Orange S.A. (formerly France Télécom) through the merger of their respective T-Mobile and Orange businesses in the UK.

EE is currently the largest mobile network operator in the UK, with around 30 million customers and the largest operator of 4G services in Europe.