Leaving BT Mobile
How to switch from BT Mobile & take your mobile number
Contact BT Mobile to request your your PAC (Port Authorization Code) by dialing 150 from your BT Mobile or 0800 800 150 from another phone or +44 179 359 6931 from abroad.
- BT Mobile will provide your Porting Authorisation Code (PAC) either over the telephone, by SMS text message or via email.
- A PAC code is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
- Your BT Mobile account will remain active until your number has been ported over to the new network. After the transfer is complete, your BT Mobile account will be automatically closed.
BT Mobile must issue you with a PAC number within 2 working hours
of your request, or a reason for why it cannot be issued, in accordance with Ofcom's
"General Conditions of Entitlement".
Once you have received your Port Authorization Code from BT Mobile, look for the best offer that is suited to you. Many of the best mobile phone deals are available exclusively online, directly from the network providers listed here.
Finally, provide your PAC code to your new mobile network operator who will then be able to port your existing phone number from BT Mobile. They will tell you what day the transfer is due to take place (usually within 48 hours).
Important: Do NOT cancel your contract before switching, otherwise you might not be able to port over your number. Once you provide your new network provider with your PAC code, your old account will automatically be cancelled when the number is migrated over.
Note: Credit on a PAYG (Pay-As-You-Go / Pre-Pay) account cannot be transferred and any remaining credit will be lost after the switch over.