Porting your mobile number from Lebara Mobile to Sky Mobile

Leaving Lebara Mobile

How to switch from Lebara Mobile and transfer my number to Sky Mobile

Contact Lebara Mobile customer support on 0870 0755588 (5588 from your Lebara Mobile or +44 20 7031 0791 from overseas) for a PAC (Porting Authorisation Code) before you cancel your service with LebaraMobile.

If you wish to use the 'text-to-switch' service, simply SMS text PAC to 65075 free from your Lebara Mobile SIM to get your PAC code by text and begin the porting process.

  • Lebara Mobile will provide your Porting Authorisation Code (PAC) either by SMS text message, via email, or over the phone if you contact them.
  • A PAC code is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
  • Your Lebara Mobile account will remain active until your number has been ported over to the new network. After the transfer is complete, your Lebara Mobile account will be automatically closed.

While you wait for your Port Authorization Code from Lebara Mobile, get the best Sky Mobile offer for you. Many of these exclusive mobile phone deals are only available online, directly from the network providers listed here.

Got your PAC code from Lebara Mobile?

Provide your PAC code from Lebara Mobile to Sky Mobile online who will then be able to port your existing phone number from Lebara Mobile. They will tell you what day the transfer is due to take place (usually within 48 hours).

Important: Do NOT cancel your contract before switching, otherwise you may lose your existing phone number and be unable to port it over. Once you provide your new network provider with your PAC code, your old account will be clsoed automatically when the number is successfully ported over.

Note: Credit on Pre-Pay / PAYG (Pay-As-You-Go) accounts cannot be transferred over and so any remaining credit balance will be lost after the switch is complete. If you have any credit left, one good option is to donate it to a charity before porting your number.

Joining Sky Mobile

How to switch to Sky Mobile and keep my Lebara Mobile number?

First get your Sky Mobile package with your new SIM card.

Once you have done that, ensure you have the following information ready:

  • Your original mobile phone number you want to keep.
  • The Porting Authorisation Code (PAC) from your previous Lebara Mobile network.
  • The expiry date of the PAC number (valid for 30 days from the date of issue).
  • The temporary mobile number from your new Sky Mobile SIM card.
  • You may also need the new SIM card serial number found on the back.

Ensure your Sky Mobile SIM is activate before transfering your existing number. Once your SIM is activated, you can request the transfer from within your online account or by calling Sky customer services on 03300 413 000.

Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the Sky Mobile signal on your mobile phone screen. This will indicate that the transfer is complete, and you can now use your existing phone number in your new mobile network provider.

...more info on Sky Mobile

Compare Sky Mobile vs Lebara Mobile

About Sky Mobile

Launched to the public in January 2017, Sky Mobile operates as a full MVNO (Mobile Virtual Network Operator) within the UK, utilising the O2 radio access network infrastructure.

About Lebara Mobile

Lebara is a telecommunications company providing services in many countries around the world, using the Vodafone mobile virtual network operator (MVNO) in the United Kingdom.

Lebara Mobile provides pay-as-you-go mobile SIM cards, targeted toward the needs of international communities.