Porting your mobile number from Lebara Mobile to Orange

Leaving Lebara Mobile

How to switch from Lebara Mobile and transfer my number to Orange

Contact Lebara Mobile customer support on 0870 0755588 (5588 from your Lebara Mobile or +44 20 7031 0791 from overseas) for a PAC (Porting Authorisation Code) before you cancel your service with LebaraMobile.

If you wish to use the 'text-to-switch' service, simply SMS text PAC to 65075 free from your Lebara Mobile SIM to request a PAC code by text message and begin the porting process.

  • Lebara Mobile will provide your Porting Authorisation Code (PAC) either by SMS text message, via email, or over the phone if you contact them.
  • A PAC number is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
  • Your Lebara Mobile online account settings will remain active until your number has been ported over to the new network. After the transfer is complete, your account will be automatically closed.

While you wait for your Port Authorization Code from Lebara Mobile, get the best Orange offer for you. Many of these exclusive mobile phone deals are only available online, directly from the network providers listed here.

Got your PAC code from Lebara Mobile?

Provide your PAC code from Lebara Mobile to Orange online who will then be able to port your existing phone number from Lebara Mobile. They will tell you what day the transfer is due to take place (usually within 48 hours).

Important: Do NOT cancel your SIM only or mobile contract before switching, otherwise you may lose your existing phone number and be unable to port it over. Once you give your new network provider your PAC code, your old billing account will be closed automatically when your number is successfully ported over.

Note: Credit on Pre-Pay / PAYG (Pay-As-You-Go) accounts cannot be transferred over and so any remaining credit balance will be lost after the switch is complete. If you have any credit left, one good option is to donate it to a charity by SMS text message before porting your number.

Joining Orange

How to switch to Orange and keep my Lebara Mobile number?

First get your Orange package and activate your new SIM card.

Once you have done that, get the following information ready to follow the step-by-step instructions:

  • Your old Lebara Mobile mobile phone number you want to keep.
  • The Porting Authorisation Code (PAC) from your previous Lebara Mobile network.
  • The expiry date of the PAC number (valid for 30 days from the date of issue).
  • The temporary mobile number from your new Orange SIM card activation.
  • You may also need the new Orange SIM card serial number found on the back.

Call Orange on 07973 100 980 and give them your PAC code. Or call Customer Services on 980 from your Orange handset.

Orange will then confirm with you the switch date and what will happen on the transfer day, when your original number will be automatically ported over.

Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the Orange signal on your mobile phone screen. This will indicate that the transfer is complete, and you can now use your existing phone number in your new mobile network provider.

...more info on Orange

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About Orange

Orange UK was a mobile network operator and a former internet service provider in the United Kingdom, launched in 1993. In 2000, it was purchased by France Télécom (now Orange S.A.), which then adopted the Orange brand for all its other mobile communications activities.

Orange UK has since merged with Deutsche Telekom's T-Mobile UK to form a joint venture, EE. EE continued to operate the Orange brand until February 2015, when new connections and upgrades on Orange tariffs were withdrawn. Existing Orange customers who wish to upgrade must switch to an EE tariff when their contract term ends, or can choose to remain on their existing Orange tariff without renewing.

About Lebara Mobile

Lebara is a telecommunications company providing services in many countries around the world, using the Vodafone mobile virtual network operator (MVNO) in the United Kingdom.

Lebara Mobile provides pay-as-you-go mobile SIM cards, targeted toward the needs of international communities.