Porting your mobile number from Lycamobile to The Phone Co-op

Leaving Lycamobile

How to switch from Lycamobile and transfer my number to The Phone Co-op

Contact Lycamobile customer services by dialing 322 (93#) from your Lycamobile phone (0207 132 0322 from another phone or +442071320322 from abroad) and ask for your PAC code (Porting Authorisation Code) before you cancel your service with Lyca mobile. Alternatively you can email them at cs@lycamobile.co.uk with your request.

If you wish to use the 'text-to-switch' service, simply SMS text PAC to 65075 free from your Lycamobile SIM to get your PAC code by text and begin the porting process.

  • Lycamobile will provide your Porting Authorisation Code (PAC) either over the phone, by SMS text message or via email.
  • A PAC code is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
  • Your Lycamobile account will remain active until your number has been ported over to the new network. After the transfer is complete, your Lycamobile account will be automatically closed.

Many of the exclusive mobile phone deals are only available online, directly from the network providers listed here. While you wait for your Port Authorization Code from Lycamobile, get the best The Phone Co-op offer tailored to you.

Finally, provide your PAC code to your new The Phone Co-op mobile network operator who will then be able to port your existing phone number from Lycamobile. They will tell you what day the transfer is due to take place (usually within 48 hours).

Important: Do NOT cancel your contract before switching, otherwise you may lose your existing phone number and be unable to port it over. Once you provide your new network provider with your PAC code, your old account will be clsoed automatically once the number is successfully ported over.

Note: Credit on Pre-Pay / PAYG (Pay-As-You-Go) accounts cannot be transferred over and so any remaining credit balance will be lost after the switch is complete. If you have any credit left, one good option is to donate it to a charity before porting your number.

Joining The Phone Co-op

How to switch to The Phone Co-op and keep my Lycamobile number?

The first step is to select your The Phone Co-op deal and receive your new SIM card.

Once you have done that, ensure you have the following information ready:

  • Your original mobile phone number you want to keep.
  • The Porting Authorisation Code (PAC) from your previous Lycamobile network.
  • The expiry date of the PAC number (valid for 30 days from the date of issue).
  • The temporary mobile number from your new The Phone Co-op sim card.
  • You may also need the new SIM card number found on the back.

Contact The Phone Co-op on 01608 434 000 or fill out the customer services form form to provide your PAC (Port Authorisation Code) from your previous mobile network provider.

Please note that they ask for at least 5 working days notice before your PAC expires to transfer your number to them.

Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the The Phone Co-op signal on your mobile phone screen. This will indicate that the transfer is complete, and you can now use your existing phone number in your new mobile network provider.

For more information and latest offers on mobile phone deals, visit The Phone Co-op online

Compare The Phone Co-op vs Lycamobile

About The Phone Co-op

The Phone Co-op, is an independent consumer co-operative in the United Kingdom, providing mobile, telephone, and broadband internet services.

The Phone Co-op is currently the only telephone co-operative in the UK. It is 100% owned by its customer-members who democratically control the business and share in its profits. The co-op is a social enterprise and was awarded the title of UK customer-facing Social Enterprise of the year for 2015.

About Lycamobile

Lycamobile is a mobile virtual network operator (MVNO) operating in many countries worldwide, and using the O2 network in the United Kingdom.

Lycatel, also a part of Lyca Group, serves its growing base of customers within expatriate and ethnic global niche segments that want to make high quality affordable international calls.