Transfer your mobile number from Lebara Mobile to The Phone Co-op

Leaving Lebara Mobile

How to switch from Lebara Mobile and transfer my number to The Phone Co-op

Contact Lebara Mobile customer support on 0870 0755588 (5588 from your Lebara Mobile or +44 20 7031 0791 from overseas) for a PAC (Porting Authorisation Code) before you cancel your service with LebaraMobile.

If you wish to use the 'text-to-switch' service, simply SMS text PAC to 65075 free from your Lebara Mobile SIM to request a PAC code by text message and begin the porting process.

  • Lebara Mobile will provide your Porting Authorisation Code (PAC) either by SMS text message, via email, or over the phone if you contact them.
  • A PAC number is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
  • Your Lebara Mobile online account settings will remain active until your number has been ported over to the new network. After the transfer is complete, your account will be automatically closed.

While you wait for your Port Authorization Code from Lebara Mobile, get the best The Phone Co-op offer for you. Many of these exclusive mobile phone deals are only available online, directly from the network providers listed here.

Got your PAC code from Lebara Mobile?

Provide your PAC code from Lebara Mobile to The Phone Co-op online who will then be able to port your existing phone number from Lebara Mobile. They will tell you what day the transfer is due to take place (usually within 48 hours).

Important: Do NOT cancel your SIM only or mobile contract before switching, otherwise you may lose your existing phone number and be unable to port it over. Once you give your new network provider your PAC code, your old billing account will be closed automatically when your number is successfully ported over.

Note: Credit on Pre-Pay / PAYG (Pay-As-You-Go) accounts cannot be transferred over and so any remaining credit balance will be lost after the switch is complete. If you have any credit left, one good option is to donate it to a charity by SMS text message before porting your number.

Joining The Phone Co-op

How to switch to The Phone Co-op and keep my Lebara Mobile number?

First get your The Phone Co-op package and activate your new SIM card.

Once you have done that, get the following information ready to follow the step-by-step instructions:

  • Your old Lebara Mobile mobile phone number you want to keep.
  • The Porting Authorisation Code (PAC) from your previous Lebara Mobile network.
  • The expiry date of the PAC number (valid for 30 days from the date of issue).
  • The temporary mobile number from your new The Phone Co-op SIM card activation.
  • You may also need the new The Phone Co-op SIM card serial number found on the back.

Contact The Phone Co-op on 01608 434 000 or fill out the customer services form form to provide your PAC (Port Authorisation Code) from your previous mobile network provider.

Please note that they ask for at least 5 working days notice before your PAC expires to transfer your number to them.

Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the The Phone Co-op signal on your mobile phone screen. This will indicate that the transfer is complete, and you can now use your existing phone number in your new mobile network provider.

For more information and latest offers on mobile phone deals, visit The Phone Co-op online.

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Compare The Phone Co-op vs Lebara Mobile

About The Phone Co-op

The Phone Co-op, is an independent consumer co-operative in the United Kingdom, providing mobile, telephone, and broadband internet services.

The Phone Co-op is currently the only telephone co-operative in the UK. It is 100% owned by its customer-members who democratically control the business and share in its profits. The co-op is a social enterprise and was awarded the title of UK customer-facing Social Enterprise of the year for 2015.

About Lebara Mobile

Lebara is a telecommunications company providing services in many countries around the world, using the Vodafone mobile virtual network operator (MVNO) in the United Kingdom.

Lebara Mobile provides pay-as-you-go mobile SIM cards, targeted toward the needs of international communities.