Porting your mobile number from Superdrug Mobile to Lebara Mobile

Leaving Superdrug Mobile

How to switch from Superdrug Mobile & take your mobile number to Lebara Mobile

Sign in to your Superdrug Mobile account and go to 'My Account'. Then scroll down to the section titled 'Want to leave Superdrug Mobile?'. Select 'Get a PAC code' to request your Port Authorisation Code.
  • Superdrug Mobile will provide your Porting Authorisation Code (PAC) either over the telephone, by SMS text message or via email.
  • A PAC code is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
  • Your Superdrug Mobile account will remain active until your number has been ported over to the new network. After the transfer is complete, your Superdrug Mobile account will be automatically closed.
  • Superdrug Mobile must issue you with a PAC number within 2 working hours of your request, or a reason for why it cannot be issued, in accordance with Ofcom's "General Conditions of Entitlement". http://ofcom.org.uk

Once you have received your Port Authorization Code from Superdrug Mobile, take a look at the best Lebara Mobile offer that is suited to you. Many of the top mobile phone deals are available exclusively online, directly from the network providers listed here.

Finally, provide your PAC code to your new Lebara Mobile mobile network operator who will then be able to port your existing phone number from Superdrug Mobile. They will tell you what day the transfer is due to take place (usually within 48 hours).

Important: Do NOT cancel your contract before switching, otherwise you might not be able to port over your number. Once you provide your new network provider with your PAC code, your old account will automatically be cancelled when the number is migrated over.

Note: Credit on a PAYG (Pay-As-You-Go / Pre-Pay) account cannot be transferred and any remaining credit will be lost after the switch over.

Joining Lebara Mobile

How to switch to Lebara Mobile & bring your Superdrug Mobile number with you

The first step is to sign up with Lebara Mobile and get your SIM card.

Once you have done that, ensure you have the following information ready:

  • Your original mobile phone number you want to keep.
  • The Porting Authorisation Code (PAC) from your previous Superdrug Mobile network.
  • The expiry date of the PAC number (valid for 30 days from the date of issue).
  • The temporary mobile number from your new Lebara Mobile sim card.
  • You may also need the new SIM card number found on the back.

Call Lebara Mobile on 0870 075 5588 (5588 from your Lebara Mobile or +44 2070310791 from overseas). Let LebaraMobile know that you want to use your existing mobile number and give them your Porting Authorisation Code (PAC). As soon as the number you wish to keep is live on your new Lebara Mobile SIM card they will send you an SMS text message to let you know.

Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the Lebara Mobile signal on your mobile phone screen. This will indicate that the transfer is complete.

Visit Lebara Mobile online for more information and their latest offers on mobile phone network deals.

About Lebara Mobile

Lebara is a telecommunications company providing services in many countries around the world, using the Vodafone mobile virtual network operator (MVNO) in the United Kingdom.

Lebara Mobile provides pay-as-you-go mobile SIM cards, targeted toward the needs of international communities.

About Superdrug Mobile

Superdrug Mobile is a mobile virtual network operator (MVNO) in the United Kingdom operated by Superdrug, the UK retailer.

With 4G coverage on the Three network, Superdrug Mobile offers a (no-contract) £10/month plan with 4GB of data, unlimited minutes and unlimited SMS texts.

Benefits include unused data roll-over to the next month, and double-points earned on any purchased in a Superdrug store.