Porting your mobile number from iD Mobile to Lebara Mobile
Leaving iD Mobile
How to switch from iD Mobile and transfer my number to Lebara Mobile
Contact iD Mobile customer services by calling 7777 free from your iD Mobile phone or 0333 003 7777 from any other telephone to request your PAC code. Make sure you ask for the PAC before the end of any contract agreement.
If you wish to use the 'text-to-switch' service, simply SMS text
PAC to 65075 free from your iD Mobile
SIM to get your PAC code by text and begin the porting process.
- iD Mobile will provide your Porting Authorisation Code (PAC) either over the phone, by SMS text message or via email.
- A PAC code is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
- Your iD Mobile account will remain active until your number has been ported over to the new network. After the transfer is complete, your iD Mobile account will be automatically closed.
Many of the exclusive mobile phone deals are only available online, directly from the network providers listed here. While you wait for your Port Authorization Code from iD Mobile, get the best Lebara Mobile deal for you.
Finally, provide your PAC code to your new Lebara Mobile mobile network operator who will then be able to port your existing phone number from iD Mobile. They will tell you what day the transfer is due to take place (usually within 48 hours).
Important: Do NOT cancel your contract before switching, otherwise you may lose your existing phone number and be unable to port it over. Once you provide your new network provider with your PAC code, your old account will be clsoed automatically once the number is successfully ported over.
Note: Credit on Pre-Pay / PAYG (Pay-As-You-Go) accounts cannot be transferred over and so any remaining credit balance will be lost after the switch is complete. If you have any credit left, one good option is to donate it to a charity before porting your number.
Joining Lebara Mobile
How to switch to Lebara Mobile and keep my iD Mobile number?
The first step is to select your Lebara Mobile offer and receive your new SIM card.
Once you have done that, ensure you have the following information ready:
- Your original mobile phone number you want to keep.
- The Porting Authorisation Code (PAC) from your previous iD Mobile network.
- The expiry date of the PAC number (valid for 30 days from the date of issue).
- The temporary mobile number from your new Lebara Mobile sim card.
- You may also need the new SIM card number found on the back.
Call Lebara Mobile on 0870 075 5588 (5588 from your Lebara Mobile or +44 2070310791 from overseas). Let LebaraMobile know that you want to use your existing mobile number and give them your Porting Authorisation Code (PAC). As soon as the number you wish to keep is live on your new Lebara Mobile SIM card they will send you an SMS text message to let you know.
Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the Lebara Mobile signal on your mobile phone screen. This will indicate that the transfer is complete, and you can now use your existing phone number in your new mobile network provider.
For more information and latest offers on mobile phone deals, visit Lebara Mobile online