Transfer your mobile number from BT Mobile to Talkmobile

Leaving BT Mobile

How to switch from BT Mobile and transfer my number to Talkmobile

Contact BT Mobile to request your your PAC (Port Authorization Code) by dialing 150 from your BT Mobile or 0800 800 150 from another phone or +44 179 359 6931 from abroad.

If you wish to use the 'text-to-switch' service, simply SMS text PAC to 65075 free from your BT Mobile SIM to request a PAC code by text message and begin the porting process.

  • BT Mobile will provide your Porting Authorisation Code (PAC) either by SMS text message, via email, or over the phone if you contact them.
  • A PAC number is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
  • Your BT Mobile online account settings will remain active until your number has been ported over to the new network. After the transfer is complete, your account will be automatically closed.

While you wait for your Port Authorization Code from BT Mobile, get the best Talkmobile offer for you. Many of these exclusive mobile phone deals are only available online, directly from the network providers listed here.

Got your PAC code from BT Mobile?

Provide your PAC code from BT Mobile to Talkmobile online who will then be able to port your existing phone number from BT Mobile. They will tell you what day the transfer is due to take place (usually within 48 hours).

Important: Do NOT cancel your SIM only or mobile contract before switching, otherwise you may lose your existing phone number and be unable to port it over. Once you give your new network provider your PAC code, your old billing account will be closed automatically when your number is successfully ported over.

Note: Credit on Pre-Pay / PAYG (Pay-As-You-Go) accounts cannot be transferred over and so any remaining credit balance will be lost after the switch is complete. If you have any credit left, one good option is to donate it to a charity by SMS text message before porting your number.

Joining Talkmobile

How to switch to Talkmobile and keep my BT Mobile number?

First get your Talkmobile package and activate your new SIM card.

Once you have done that, get the following information ready to follow the step-by-step instructions:

  • Your old BT Mobile mobile phone number you want to keep.
  • The Porting Authorisation Code (PAC) from your previous BT Mobile network.
  • The expiry date of the PAC number (valid for 30 days from the date of issue).
  • The temporary mobile number from your new Talkmobile SIM card activation.
  • You may also need the new Talkmobile SIM card serial number found on the back.

Call the Talkmobile Help Team on 5888 from your Talk Mobile handset or 0333 304 8064 from any other phone and advise them you want to transfer your number from another network. They will then tell you when the transfer will take place. On this date your original network provider will transfer the number to Talk Mobile. Your old network SIM will be disconnected and will no longer work. When this happens put your Talkmobile SIM card in your phone and turn it on.

Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the Talkmobile signal on your mobile phone screen. This will indicate that the transfer is complete, and you can now use your existing phone number in your new mobile network provider.

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About Talkmobile

Talkmobile is an online based mobile virtual network operator (MVNO) operating in the United Kingdom on the Vodafone network. As part of Vodafone, the business is based in Newbury, Berkshire.

Launched by Carphone Warehouse in October 2007 using the Vodafone network, Talkmobile was launched as a postpaid MVNO and was one of two MVNO run by Carphone Warehouse in 2007.

Vodafone bought Talkmobile from Carphone Warehouse in 2015.

About BT Mobile

BT Mobile is a mobile virtual network operator (MVNO) provided by BT Consumer and running on the EE network (which is now owned by BT Group following an acquisition that completed in January 2016).

BT Mobile is currently a SIM-only service, and operates alongside BT Business Mobile which is provided by the BT Business division.