Porting your mobile number from Plusnet Mobile to giffgaff

Leaving Plusnet Mobile

How to switch from Plusnet Mobile and transfer my number to giffgaff

Contact Plusnet Mobile support by dialing 500 from your Plusnet Mobile phone or 0800 079 1133 from any other phone to ask for your PAC code. You'll need to ask for it before the end of any contract agreement.

If you wish to use the 'text-to-switch' service, simply SMS text PAC to 65075 free from your Plusnet Mobile SIM to get your PAC code by text and begin the porting process.

  • Plusnet Mobile will provide your Porting Authorisation Code (PAC) either over the phone, by SMS text message or via email.
  • A PAC code is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
  • Your Plusnet Mobile account will remain active until your number has been ported over to the new network. After the transfer is complete, your Plusnet Mobile account will be automatically closed.

Many of the exclusive mobile phone deals are only available online, directly from the network providers listed here. While you wait for your Port Authorization Code from Plusnet Mobile, get the best giffgaff offer tailored to you.

Finally, provide your PAC code to your new giffgaff mobile network operator who will then be able to port your existing phone number from Plusnet Mobile. They will tell you what day the transfer is due to take place (usually within 48 hours).

Important: Do NOT cancel your contract before switching, otherwise you may lose your existing phone number and be unable to port it over. Once you provide your new network provider with your PAC code, your old account will be clsoed automatically once the number is successfully ported over.

Note: Credit on Pre-Pay / PAYG (Pay-As-You-Go) accounts cannot be transferred over and so any remaining credit balance will be lost after the switch is complete. If you have any credit left, one good option is to donate it to a charity before porting your number.

Joining giffgaff

How to switch to giffgaff and keep my Plusnet Mobile number?

The first step is to select your giffgaff deal and receive your new SIM card.

Once you have done that, ensure you have the following information ready:

  • Your original mobile phone number you want to keep.
  • The Porting Authorisation Code (PAC) from your previous Plusnet Mobile network.
  • The expiry date of the PAC number (valid for 30 days from the date of issue).
  • The temporary mobile number from your new giffgaff sim card.
  • You may also need the new SIM card number found on the back.

Make sure your giffgaff account and SIM have been activated. Then log in to your account and complete the transfer form to keep your old number. A Giff gaff customer support agent will then get back to you with your transfer date. Replies can be found in your giffgaff account message box.

Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the giffgaff signal on your mobile phone screen. This will indicate that the transfer is complete, and you can now use your existing phone number in your new mobile network provider.

For more information and latest offers on mobile phone deals, visit giffgaff online

Compare giffgaff vs Plusnet Mobile

About giffgaff

giffgaff is a mobile telephone network running as a Mobile Virtual Network Operator (MVNO) using the United Kingdom O2 network. Owned by O2's owners Telefónica, giffgaff was launched on 25 November 2009.

About Plusnet Mobile

Plusnet joined forces with LIFE Mobile to launch Plusnet Mobile on EE’s 4G network. Plusnet brands itself as a friendly, no-nonsense, award-winning communications provider.