Transfer your mobile number from Plusnet Mobile to EE Mobile

Leaving Plusnet Mobile

How to switch from Plusnet Mobile and transfer my number to EE Mobile

Contact Plusnet Mobile support by dialing 500 from your Plusnet Mobile phone or 0800 079 1133 from any other phone to ask for your PAC code. You'll need to ask for it before the end of any contract agreement.

If you wish to use the 'text-to-switch' service, simply SMS text PAC to 65075 free from your Plusnet Mobile SIM to request a PAC code by text message and begin the porting process.

  • Plusnet Mobile will provide your Porting Authorisation Code (PAC) either by SMS text message, via email, or over the phone if you contact them.
  • A PAC number is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
  • Your Plusnet Mobile online account settings will remain active until your number has been ported over to the new network. After the transfer is complete, your account will be automatically closed.

While you wait for your Port Authorization Code from Plusnet Mobile, get the best EE Mobile offer for you. Many of these exclusive mobile phone deals are only available online, directly from the network providers listed here.

Got your PAC code from Plusnet Mobile?

Provide your PAC code from Plusnet Mobile to EE Mobile online who will then be able to port your existing phone number from Plusnet Mobile. They will tell you what day the transfer is due to take place (usually within 48 hours).

Important: Do NOT cancel your SIM only or mobile contract before switching, otherwise you may lose your existing phone number and be unable to port it over. Once you give your new network provider your PAC code, your old billing account will be closed automatically when your number is successfully ported over.

Note: Credit on Pre-Pay / PAYG (Pay-As-You-Go) accounts cannot be transferred over and so any remaining credit balance will be lost after the switch is complete. If you have any credit left, one good option is to donate it to a charity by SMS text message before porting your number.

Joining EE Mobile

How to switch to EE Mobile and keep my Plusnet Mobile number?

First get your EE Mobile package and activate your new SIM card.

Once you have done that, get the following information ready to follow the step-by-step instructions:

  • Your old Plusnet Mobile mobile phone number you want to keep.
  • The Porting Authorisation Code (PAC) from your previous Plusnet Mobile network.
  • The expiry date of the PAC number (valid for 30 days from the date of issue).
  • The temporary mobile number from your new EE Mobile SIM card activation.
  • You may also need the new EE Mobile SIM card serial number found on the back.

Phone EE Mobile on 150 from your EE SIM, or on 07953 966 250 from another phone and provide them with your PAC code from your previous network provider. Alternatively, you can complete the number transfer to EE online.

Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the EE Mobile signal on your mobile phone screen. This will indicate that the transfer is complete, and you can now use your existing phone number in your new mobile network provider.

...more info on EE Mobile

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About EE Mobile

EE (previously Everything Everywhere) is a British mobile network operator, Internet service provider and a division of BT Group. EEE was established in 2010 as a fifty-fifty joint venture between Deutsche Telekom and Orange S.A. (formerly France Télécom) through the merger of their respective T-Mobile and Orange businesses in the UK.

EE is currently the largest mobile network operator in the UK, with around 30 million customers and the largest operator of 4G services in Europe. All EE support calls are answered within the United Kingdom or Ireland, and you can easily manage your account either with the "My EE" mobile app, in store, or using the online chat.

About Plusnet Mobile

Plusnet joined forces with LIFE Mobile to launch Plusnet Mobile on EE’s 4G network. Plusnet brands itself as a friendly, no-nonsense, award-winning communications provider.