Porting your mobile number from The People's Operator to Tesco Mobile

Leaving The People's Operator

How to switch from The People's Operator & transfer your mobile number to Tesco Mobile

To request your PAC (Port Authorisation Code), contact The People's Operator customer service team on 500 from your TPO mobile or 0333 313 7760 from any other phone. Alternatively, you can send them a message online.

If you wish to use the 'text-to-switch' service, simply SMS text PAC to 65075 free from your The People's Operator SIM to get your PAC code by text and begin the porting process.

  • The People's Operator will provide your Porting Authorisation Code (PAC) either over the phone, by SMS text message or via email.
  • A PAC code is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
  • Your The People's Operator account will remain active until your number has been ported over to the new network. After the transfer is complete, your The People's Operator account will be automatically closed.

Many of the top mobile phone deals are available exclusively online, directly from the network providers listed here. So once you have received your Port Authorization Code from The People's Operator, get the best Tesco Mobile offer suited to you.

Finally, provide your PAC code to your new Tesco Mobile mobile network operator who will then be able to port your existing phone number from The People's Operator. They will tell you what day the transfer is due to take place (usually within 48 hours).

Important: Do NOT cancel your contract before switching, otherwise you may lose your existing phone number and be unable to port it over. Once you provide your new network provider with your PAC code, your old account will be clsoed automatically once the number is successfully ported over.

Note: Credit on Pre-Pay / PAYG (Pay-As-You-Go) accounts cannot be transferred over and so any remaining credit balance will be lost after the switch is complete. If you have any credit left, one good option is to donate it to a charity before porting your number.

Joining Tesco Mobile

How to switch to Tesco Mobile & keep your The People's Operator mobile number

The first step is to sign up with Tesco Mobile to get your new SIM card.

Once you have done that, ensure you have the following information ready:

  • Your original mobile phone number you want to keep.
  • The Porting Authorisation Code (PAC) from your previous The People's Operator network.
  • The expiry date of the PAC number (valid for 30 days from the date of issue).
  • The temporary mobile number from your new Tesco Mobile sim card.
  • You may also need the new SIM card number found on the back.

Contact Tesco Customer Care by dialing 4455 from your Tesco Mobile phone or call them on 0345 301 4455 from another telephone. Let customer services know that you would like to transfer your old number to your new TescoMobile account and provide them with the PAC number from your old network provider.

Alternatively, you can text PORT to 23424 free from the Tesco Mobile number you want to replace.

Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the Tesco Mobile signal on your mobile phone screen. This will indicate that the transfer is complete, and you can now use your existing phone number in your new mobile network provider.

Visit Tesco Mobile online for more information and their latest offers on mobile phone deals.

About Tesco Mobile

Tesco Mobile is a mobile virtual network operator (MVNO) in the United Kingdom operated by Tesco, using the O2 network as its carrier.

On 30 January 2014, Tesco Mobile started offering 4G service for its Pay Monthly and Sim Only customers at no extra cost, extending the service to Pay As You Go customers on 24 July 2014.

About The People's Operator

The People's Operator (or TPO) is a mobile virtual network operator that provides mobile phone services in the United Kingdom via the Three network. It was launched in 2012, with the aim of being an ethical mobile network operator.

TPO Mobile asserts that the service gives customers the opportunity to support their selected causes and receive updates on how their money is being spent, while businesses can fulfil their corporate social responsibility commitments.