Porting your mobile number from The People's Operator to iD Mobile
Leaving The People's Operator
How to switch from The People's Operator and transfer my number to iD Mobile
To request your PAC (Port Authorisation Code), contact The People's Operator customer service team on 500 from your TPO mobile or 0333 313 7760 from any other phone. Alternatively, you can send them a message online.
If you wish to use the 'text-to-switch' service, simply SMS text
PAC to 65075 free from your The People's Operator
SIM to get your PAC code by text and begin the porting process.
- The People's Operator will provide your Porting Authorisation Code (PAC) either by SMS text message, via email, or over the phone if you contact them.
- A PAC code is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
- Your The People's Operator account will remain active until your number has been ported over to the new network. After the transfer is complete, your The People's Operator account will be automatically closed.
While you wait for your Port Authorization Code from The People's Operator, get the best iD Mobile offer for you. Many of these exclusive mobile phone deals are only available online, directly from the network providers listed here.
Got your PAC code from The People's Operator?
Provide your PAC code from The People's Operator to iD Mobile online who will then be able to port your existing phone number from The People's Operator. They will tell you what day the transfer is due to take place (usually within 48 hours).
Important: Do NOT cancel your contract before switching, otherwise you may lose your existing phone number and be unable to port it over. Once you provide your new network provider with your PAC code, your old account will be clsoed automatically when the number is successfully ported over.
Note: Credit on Pre-Pay / PAYG (Pay-As-You-Go) accounts cannot be transferred over and so any remaining credit balance will be lost after the switch is complete. If you have any credit left, one good option is to donate it to a charity before porting your number.
Joining iD Mobile
How to switch to iD Mobile and keep my The People's Operator number?
First get your iD Mobile package with your new SIM card.
Once you have done that, ensure you have the following information ready:
- Your original mobile phone number you want to keep.
- The Porting Authorisation Code (PAC) from your previous The People's Operator network.
- The expiry date of the PAC number (valid for 30 days from the date of issue).
- The temporary mobile number from your new iD Mobile SIM card.
- You may also need the new SIM card serial number found on the back.
With your PAC code from your previous network provider, log into your iD Mobile account and select My Services then click Keep My Number to enter your PAC code. From there you can select the Port Date and the mobile number you would like to keep.
Alternatively, contact customer services by calling 7777 free from your iD Mobile phone or 0333 003 7777 from any other telephone to provide those details.
Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the iD Mobile signal on your mobile phone screen. This will indicate that the transfer is complete, and you can now use your existing phone number in your new mobile network provider.