Porting your mobile number from The People's Operator to giffgaff

Leaving The People's Operator

How to switch from The People's Operator and transfer my number to giffgaff

To request your PAC (Port Authorisation Code), contact The People's Operator customer service team on 500 from your TPO mobile or 0333 313 7760 from any other phone. Alternatively, you can send them a message online.

If you wish to use the 'text-to-switch' service, simply SMS text PAC to 65075 free from your The People's Operator SIM to request a PAC code by text message and begin the porting process.

  • The People's Operator will provide your Porting Authorisation Code (PAC) either by SMS text message, via email, or over the phone if you contact them.
  • A PAC number is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
  • Your The People's Operator online account settings will remain active until your number has been ported over to the new network. After the transfer is complete, your account will be automatically closed.

While you wait for your Port Authorization Code from The People's Operator, get the best giffgaff offer for you. Many of these exclusive mobile phone deals are only available online, directly from the network providers listed here.

Got your PAC code from The People's Operator?

Provide your PAC code from The People's Operator to giffgaff online who will then be able to port your existing phone number from The People's Operator. They will tell you what day the transfer is due to take place (usually within 48 hours).

Important: Do NOT cancel your SIM only or mobile contract before switching, otherwise you may lose your existing phone number and be unable to port it over. Once you give your new network provider your PAC code, your old billing account will be closed automatically when your number is successfully ported over.

Note: Credit on Pre-Pay / PAYG (Pay-As-You-Go) accounts cannot be transferred over and so any remaining credit balance will be lost after the switch is complete. If you have any credit left, one good option is to donate it to a charity by SMS text message before porting your number.

Joining giffgaff

How to switch to giffgaff and keep my The People's Operator number?

First get your giffgaff package and activate your new SIM card.

Once you have done that, get the following information ready to follow the step-by-step instructions:

  • Your old The People's Operator mobile phone number you want to keep.
  • The Porting Authorisation Code (PAC) from your previous The People's Operator network.
  • The expiry date of the PAC number (valid for 30 days from the date of issue).
  • The temporary mobile number from your new giffgaff SIM card activation.
  • You may also need the new giffgaff SIM card serial number found on the back.

Make sure your giffgaff account and SIM have been activated. Then log in to your account and complete the transfer form to keep your old number. A Giff gaff customer support agent will then get back to you with your transfer date. Replies can be found in your giffgaff account message box.

Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the giffgaff signal on your mobile phone screen. This will indicate that the transfer is complete, and you can now use your existing phone number in your new mobile network provider.

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About giffgaff

giffgaff is a mobile telephone network running as a Mobile Virtual Network Operator (MVNO) using the United Kingdom O2 network. Owned by O2's owners Telefónica, giffgaff was launched on 25 November 2009.

About The People's Operator

The People's Operator (or TPO) is a mobile virtual network operator that provides mobile phone services in the United Kingdom via the Three network. It was launched in 2012, with the aim of being an ethical mobile network operator.

TPO Mobile asserts that the service gives customers the opportunity to support their selected causes and receive updates on how their money is being spent, while businesses can fulfil their corporate social responsibility commitments.