Porting your mobile number from iD Mobile to Orange

Leaving iD Mobile

How to switch from iD Mobile and transfer my number to Orange

Contact iD Mobile customer services by calling 7777 free from your iD Mobile phone or 0333 003 7777 from any other telephone to request your PAC code. Make sure you ask for the PAC before the end of any contract agreement.

If you wish to use the 'text-to-switch' service, simply SMS text PAC to 65075 free from your iD Mobile SIM to request a PAC code by text message and begin the porting process.

  • iD Mobile will provide your Porting Authorisation Code (PAC) either by SMS text message, via email, or over the phone if you contact them.
  • A PAC number is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
  • Your iD Mobile online account settings will remain active until your number has been ported over to the new network. After the transfer is complete, your account will be automatically closed.

While you wait for your Port Authorization Code from iD Mobile, get the best Orange offer for you. Many of these exclusive mobile phone deals are only available online, directly from the network providers listed here.

Got your PAC code from iD Mobile?

Provide your PAC code from iD Mobile to Orange online who will then be able to port your existing phone number from iD Mobile. They will tell you what day the transfer is due to take place (usually within 48 hours).

Important: Do NOT cancel your SIM only or mobile contract before switching, otherwise you may lose your existing phone number and be unable to port it over. Once you give your new network provider your PAC code, your old billing account will be closed automatically when your number is successfully ported over.

Note: Credit on Pre-Pay / PAYG (Pay-As-You-Go) accounts cannot be transferred over and so any remaining credit balance will be lost after the switch is complete. If you have any credit left, one good option is to donate it to a charity by SMS text message before porting your number.

Joining Orange

How to switch to Orange and keep my iD Mobile number?

First get your Orange package and activate your new SIM card.

Once you have done that, get the following information ready to follow the step-by-step instructions:

  • Your old iD Mobile mobile phone number you want to keep.
  • The Porting Authorisation Code (PAC) from your previous iD Mobile network.
  • The expiry date of the PAC number (valid for 30 days from the date of issue).
  • The temporary mobile number from your new Orange SIM card activation.
  • You may also need the new Orange SIM card serial number found on the back.

Call Orange on 07973 100 980 and give them your PAC code. Or call Customer Services on 980 from your Orange handset.

Orange will then confirm with you the switch date and what will happen on the transfer day, when your original number will be automatically ported over.

Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the Orange signal on your mobile phone screen. This will indicate that the transfer is complete, and you can now use your existing phone number in your new mobile network provider.

...more info on Orange

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About Orange

Orange UK was a mobile network operator and a former internet service provider in the United Kingdom, launched in 1993. In 2000, it was purchased by France Télécom (now Orange S.A.), which then adopted the Orange brand for all its other mobile communications activities.

Orange UK has since merged with Deutsche Telekom's T-Mobile UK to form a joint venture, EE. EE continued to operate the Orange brand until February 2015, when new connections and upgrades on Orange tariffs were withdrawn. Existing Orange customers who wish to upgrade must switch to an EE tariff when their contract term ends, or can choose to remain on their existing Orange tariff without renewing.

About iD Mobile

iD Mobile is a mobile virtual network operator (MVNO) operating in the United Kingdom as iD Mobile Limited, using the Three network. It is owned by Carphone Warehouse and was launched on 12 May 2015.

iD only offers 4G pay-monthly contracts for 12 or 24 months (with a handset) , monthly 30-day rolling or Pay-as-you-go SIM-only deals.