Transfer your mobile number from SMARTY to ASDA Mobile

Leaving SMARTY

How to switch from SMARTY and transfer my number to ASDA Mobile

Log in to your SMARTY account. From the dashboard click on the menu icon and select Account settings. Then follow the instructions to request your PAC code. Also ensure that you turn off automatic payments if it is enabled.

If you wish to use the 'text-to-switch' service, simply SMS text PAC to 65075 free from your SMARTY SIM to request a PAC code by text message and begin the porting process.

  • SMARTY will provide your Porting Authorisation Code (PAC) either by SMS text message, via email, or over the phone if you contact them.
  • A PAC number is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
  • Your SMARTY online account settings will remain active until your number has been ported over to the new network. After the transfer is complete, your account will be automatically closed.

While you wait for your Port Authorization Code from SMARTY, get the best ASDA Mobile offer for you. Many of these exclusive mobile phone deals are only available online, directly from the network providers listed here.

Got your PAC code from SMARTY?

Provide your PAC code from SMARTY to ASDA Mobile online who will then be able to port your existing phone number from SMARTY. They will tell you what day the transfer is due to take place (usually within 48 hours).

Important: Do NOT cancel your SIM only or mobile contract before switching, otherwise you may lose your existing phone number and be unable to port it over. Once you give your new network provider your PAC code, your old billing account will be closed automatically when your number is successfully ported over.

Note: Credit on Pre-Pay / PAYG (Pay-As-You-Go) accounts cannot be transferred over and so any remaining credit balance will be lost after the switch is complete. If you have any credit left, one good option is to donate it to a charity by SMS text message before porting your number.

Joining ASDA Mobile

How to switch to ASDA Mobile and keep my SMARTY number?

First get your ASDA Mobile package and activate your new SIM card.

Once you have done that, get the following information ready to follow the step-by-step instructions:

  • Your old SMARTY mobile phone number you want to keep.
  • The Porting Authorisation Code (PAC) from your previous SMARTY network.
  • The expiry date of the PAC number (valid for 30 days from the date of issue).
  • The temporary mobile number from your new ASDA Mobile SIM card activation.
  • You may also need the new ASDA Mobile SIM card serial number found on the back.

Call the ASDA Mobile Helpline on 2732 from your ASDA Mobile phone or 0800 079 2732 from a landline and tell them your PAC code number and the network you are moving from. ASDAmobile will send you a text to let you know when your number has been ported across.

Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the ASDA Mobile signal on your mobile phone screen. This will indicate that the transfer is complete, and you can now use your existing phone number in your new mobile network provider.

...more info on ASDA Mobile

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Compare ASDA Mobile vs SMARTY

About ASDA Mobile

Asda Mobile is a mobile virtual network operator (MVNO) in the United Kingdom, operated by ASDA, using the EE network, having previously used the Vodafone network until December 2013.

Asda Mobile is available in hundreds of stores across the UK and online by purchasing ASDA Mobile Bundles which give you 30 day bundles with no fixed contract.

About SMARTY

SMARTY is a UK mobile virtual network operator running on the Three network. SMARTY offers SIM-only plans with no lengthy contracts or credit checks, and provides monthly discounts on unused data from previous months.