Porting your mobile number from VOXI to ASDA Mobile
Leaving VOXI
How to switch from VOXI and transfer my number to ASDA Mobile
Contact the VOXI support team by dialing 191 from your VOXI sim, or calling 03333 040 191 from any other phone, to request your PAC code. You can also contact them with their website chat feature or via social media using Facebook Messenger or Twitter.
If you wish to use the 'text-to-switch' service, simply SMS text
PAC to 65075 free from your VOXI
SIM to get your PAC code by text and begin the porting process.
- VOXI will provide your Porting Authorisation Code (PAC) either over the phone, by SMS text message or via email.
- A PAC code is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
- Your VOXI account will remain active until your number has been ported over to the new network. After the transfer is complete, your VOXI account will be automatically closed.
While you wait for your Port Authorization Code from VOXI, find the best deal for your needs. Many of the exclusive mobile phone deals are only available online, directly from the network providers listed here.
Got your PAC code from VOXI?
Provide your PAC code from VOXI to ASDA Mobile who will then be able to port your existing phone number from VOXI. They will tell you what day the transfer is due to take place (usually within 48 hours).
Important: Do NOT cancel your contract before switching, otherwise you may lose your existing phone number and be unable to port it over. Once you provide your new network provider with your PAC code, your old account will be clsoed automatically when the number is successfully ported over.
Note: Credit on Pre-Pay / PAYG (Pay-As-You-Go) accounts cannot be transferred over and so any remaining credit balance will be lost after the switch is complete. If you have any credit left, one good option is to donate it to a charity before porting your number.
Joining ASDA Mobile
How to switch to ASDA Mobile and keep my VOXI number?
The first step is to choose your ASDA Mobile offer and receive your new SIM card.
Once you have done that, ensure you have the following information ready:
- Your original mobile phone number you want to keep.
- The Porting Authorisation Code (PAC) from your previous VOXI network.
- The expiry date of the PAC number (valid for 30 days from the date of issue).
- The temporary mobile number from your new ASDA Mobile SIM card.
- You may also need the new SIM card number found on the back.
Call the ASDA Mobile Helpline on 2732 from your ASDA Mobile phone or 0800 079 2732 from a landline and tell them your PAC code number and the network you are moving from. ASDAmobile will send you a text to let you know when your number has been ported across.
Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the ASDA Mobile signal on your mobile phone screen. This will indicate that the transfer is complete, and you can now use your existing phone number in your new mobile network provider.
For more information and latest offers on mobile phone deals, visit ASDA Mobile online.