Porting your mobile number from TalkTalk Mobile to Virgin Mobile

Leaving TalkTalk Mobile

How to switch from TalkTalk Mobile & take your mobile number to Virgin Mobile

Contact TalkTalk customer services to request your PAC (Porting Authorisation Code) by dialing 2883 from your TalkTalk Mobile or 0345 172 0088 from another phone. Your TalkTalk Mobile will remain active until your number has been ported over to your new network. After the transfer is complete, your account will be automatically closed.

  • TalkTalk Mobile will provide your Porting Authorisation Code (PAC) either over the telephone, by SMS text message or via email.
  • A PAC code is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
  • Your TalkTalk Mobile account will remain active until your number has been ported over to the new network. After the transfer is complete, your TalkTalk Mobile account will be automatically closed.
  • TalkTalk Mobile must issue you with a PAC number within 2 working days of your request, or a reason for why it cannot be issued, in accordance with Ofcom's "General Conditions of Entitlement". http://ofcom.org.uk

Many of the top mobile phone deals are available exclusively online, directly from the network providers listed here. So once you have received your Port Authorization Code from TalkTalk Mobile, get the best Virgin Mobile offer suited to you.

Finally, provide your PAC code to your new Virgin Mobile mobile network operator who will then be able to port your existing phone number from TalkTalk Mobile. They will tell you what day the transfer is due to take place (usually within 48 hours).

Important: Do NOT cancel your contract before switching, otherwise you may lose your existing phone number and be unable to port it over. Once you provide your new network provider with your PAC code, your old account will automatically be closed once the number is successfully ported over.

Note: Credit on Pre-Pay / PAYG (Pay-As-You-Go) accounts cannot be transferred over and so any remaining credit balance will be lost after the switch is complete. If you have any credit left, one good option is to donate it to a charity before porting your number.

Joining Virgin Mobile

How to switch to Virgin Mobile & bring your TalkTalk Mobile number with you

The first step is to sign up with Virgin Mobile to get your new SIM card.

Once you have done that, ensure you have the following information ready:

  • Your original mobile phone number you want to keep.
  • The Porting Authorisation Code (PAC) from your previous TalkTalk Mobile network.
  • The expiry date of the PAC number (valid for 30 days from the date of issue).
  • The temporary mobile number from your new Virgin Mobile sim card.
  • You may also need the new SIM card number found on the back.

Contact Virgin Mobile by dialing 789 from your Virgin Mobile phone or call them on 0345 6000 789 from any other phone. Inform customer services that you would like to transfer your old number to your new VirginMobile account and provide them with the PAC code from your old service provider.

Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the Virgin Mobile signal on your mobile phone screen. This will indicate that the transfer is complete, and you can now use your existing phone number in your new mobile network provider.

Visit Virgin Mobile online for more information and their latest offers on mobile phone deals.

About Virgin Mobile

Virgin Mobile UK is a mobile phone service provider operating in the United Kingdom. The company was the world's first Mobile Virtual Network Operator, launched in 1999.

Being a virtual operator, Virgin Mobile does not maintain its own network, and instead has contracts to use the existing network of EE.

About TalkTalk Mobile

TalkTalk is a company which provides television, telecommunications, Internet access, and mobile network services to businesses and consumers in the United Kingdom.

Originally just a provider of fixed line telephony services to consumers, TalkTalk now offers fixed and mobile telephony and broadband services to consumers.