Transfer your mobile number from TalkTalk Mobile to Vodafone
Leaving TalkTalk Mobile
How to switch from TalkTalk Mobile and transfer my number to Vodafone
Contact TalkTalk customer services to request your PAC (Porting Authorisation Code) by dialing 2883 from your TalkTalk Mobile or 0345 172 0088 from another phone. Your TalkTalk Mobile will remain active until your number has been ported over to your new network. After the transfer is complete, your account will be automatically closed.
If you wish to use the 'text-to-switch' service, simply SMS text
PAC to 65075 free from your TalkTalk Mobile
SIM to request a PAC code by text message and begin the porting process.
- TalkTalk Mobile will provide your Porting Authorisation Code (PAC) either by SMS text message, via email, or over the phone if you contact them.
- A PAC number is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
- Your TalkTalk Mobile online account settings will remain active until your number has been ported over to the new network. After the transfer is complete, your account will be automatically closed.
While you wait for your Port Authorization Code from TalkTalk Mobile, get the best Vodafone offer for you. Many of these exclusive mobile phone deals are only available online, directly from the network providers listed here.
Got your PAC code from TalkTalk Mobile?
Provide your PAC code from TalkTalk Mobile to Vodafone online who will then be able to port your existing phone number from TalkTalk Mobile. They will tell you what day the transfer is due to take place (usually within 48 hours).
Important: Do NOT cancel your SIM only or mobile contract before switching, otherwise you may lose your existing phone number and be unable to port it over. Once you give your new network provider your PAC code, your old billing account will be closed automatically when your number is successfully ported over.
Note: Credit on Pre-Pay / PAYG (Pay-As-You-Go) accounts cannot be transferred over and so any remaining credit balance will be lost after the switch is complete. If you have any credit left, one good option is to donate it to a charity by SMS text message before porting your number.
Joining Vodafone
How to switch to Vodafone and keep my TalkTalk Mobile number?
First get your Vodafone package and activate your new SIM card.
Once you have done that, get the following information ready to follow the step-by-step instructions:
- Your old TalkTalk Mobile mobile phone number you want to keep.
- The Porting Authorisation Code (PAC) from your previous TalkTalk Mobile network.
- The expiry date of the PAC number (valid for 30 days from the date of issue).
- The temporary mobile number from your new Vodafone SIM card activation.
- You may also need the new Vodafone SIM card serial number found on the back.
Contact Vodafone customer services to provide them with your PAC code, by dialing 191 free from your Vodaphone mobile, or by calling 03333 040 191 from any other phone. Alternatively you can port your number online to Vodafone.
Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the Vodafone signal on your mobile phone screen. This will indicate that the transfer is complete, and you can now use your existing phone number in your new mobile network provider.