Porting your mobile number from TalkTalk Mobile to iD Mobile

Leaving TalkTalk Mobile

How to switch from TalkTalk Mobile and transfer my number to iD Mobile

Contact TalkTalk customer services to request your PAC (Porting Authorisation Code) by dialing 2883 from your TalkTalk Mobile or 0345 172 0088 from another phone. Your TalkTalk Mobile will remain active until your number has been ported over to your new network. After the transfer is complete, your account will be automatically closed.

If you wish to use the 'text-to-switch' service, simply SMS text PAC to 65075 free from your TalkTalk Mobile SIM to get your PAC code by text and begin the porting process.

  • TalkTalk Mobile will provide your Porting Authorisation Code (PAC) either over the phone, by SMS text message or via email.
  • A PAC code is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
  • Your TalkTalk Mobile account will remain active until your number has been ported over to the new network. After the transfer is complete, your TalkTalk Mobile account will be automatically closed.

Many of the exclusive mobile phone deals are only available online, directly from the network providers listed here. While you wait for your Port Authorization Code from TalkTalk Mobile, get the best iD Mobile offer tailored to you.

Finally, provide your PAC code to your new iD Mobile mobile network operator who will then be able to port your existing phone number from TalkTalk Mobile. They will tell you what day the transfer is due to take place (usually within 48 hours).

Important: Do NOT cancel your contract before switching, otherwise you may lose your existing phone number and be unable to port it over. Once you provide your new network provider with your PAC code, your old account will be clsoed automatically once the number is successfully ported over.

Note: Credit on Pre-Pay / PAYG (Pay-As-You-Go) accounts cannot be transferred over and so any remaining credit balance will be lost after the switch is complete. If you have any credit left, one good option is to donate it to a charity before porting your number.

Joining iD Mobile

How to switch to iD Mobile and keep my TalkTalk Mobile number?

The first step is to select your iD Mobile deal and receive your new SIM card.

Once you have done that, ensure you have the following information ready:

  • Your original mobile phone number you want to keep.
  • The Porting Authorisation Code (PAC) from your previous TalkTalk Mobile network.
  • The expiry date of the PAC number (valid for 30 days from the date of issue).
  • The temporary mobile number from your new iD Mobile sim card.
  • You may also need the new SIM card number found on the back.

With your PAC code from your previous network provider, log into your iD Mobile account and select My Services then click Keep My Number to enter your PAC code. From there you can select the Port Date and the mobile number you would like to keep.

Alternatively, contact customer services by calling 7777 free from your iD Mobile phone or 0333 003 7777 from any other telephone to provide those details.

Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the iD Mobile signal on your mobile phone screen. This will indicate that the transfer is complete, and you can now use your existing phone number in your new mobile network provider.

For more information and latest offers on mobile phone deals, visit iD Mobile online

Compare iD Mobile vs TalkTalk Mobile

About iD Mobile

iD Mobile is a mobile virtual network operator (MVNO) operating in the United Kingdom as iD Mobile Limited, using the Three network. It is owned by Carphone Warehouse and was launched on 12 May 2015.

iD only offers 4G pay-monthly contracts for 12 or 24 months (with a handset) , monthly 30-day rolling or Pay-as-you-go SIM-only deals.

About TalkTalk Mobile

TalkTalk is a company which provides television, telecommunications, Internet access, and mobile network services to businesses and consumers in the United Kingdom.

Originally just a provider of fixed line telephony services to consumers, TalkTalk now offers fixed and mobile telephony and broadband services to consumers.