Porting your mobile number from The Phone Co-op to iD Mobile

Leaving The Phone Co-op

How to switch from The Phone Co-op & transfer your mobile number to iD Mobile

For the request of your PAC (Port Authorisation Code), call The Phone Co-op on 01608 434 000 or fill out the customer services form.

If you wish to use the 'text-to-switch' service, simply SMS text PAC to 65075 free from your The Phone Co-op SIM to get your PAC code by text and begin the porting process.

  • The Phone Co-op will provide your Porting Authorisation Code (PAC) either over the phone, by SMS text message or via email.
  • A PAC code is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
  • Your The Phone Co-op account will remain active until your number has been ported over to the new network. After the transfer is complete, your The Phone Co-op account will be automatically closed.

Many of the top mobile phone deals are available exclusively online, directly from the network providers listed here. So once you have received your Port Authorization Code from The Phone Co-op, get the best iD Mobile offer suited to you.

Finally, provide your PAC code to your new iD Mobile mobile network operator who will then be able to port your existing phone number from The Phone Co-op. They will tell you what day the transfer is due to take place (usually within 48 hours).

Important: Do NOT cancel your contract before switching, otherwise you may lose your existing phone number and be unable to port it over. Once you provide your new network provider with your PAC code, your old account will be clsoed automatically once the number is successfully ported over.

Note: Credit on Pre-Pay / PAYG (Pay-As-You-Go) accounts cannot be transferred over and so any remaining credit balance will be lost after the switch is complete. If you have any credit left, one good option is to donate it to a charity before porting your number.

Joining iD Mobile

How to switch to iD Mobile & keep your The Phone Co-op mobile number

The first step is to sign up with iD Mobile to get your new SIM card.

Once you have done that, ensure you have the following information ready:

  • Your original mobile phone number you want to keep.
  • The Porting Authorisation Code (PAC) from your previous The Phone Co-op network.
  • The expiry date of the PAC number (valid for 30 days from the date of issue).
  • The temporary mobile number from your new iD Mobile sim card.
  • You may also need the new SIM card number found on the back.

With your PAC code from your previous network provider, log into your iD Mobile account and select My Services then click Keep My Number to enter your PAC code. From there you can select the Port Date and the mobile number you would like to keep.

Alternatively, contact customer services by calling 7777 free from your iD Mobile phone or 0333 003 7777 from any other telephone to provide those details.

Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the iD Mobile signal on your mobile phone screen. This will indicate that the transfer is complete, and you can now use your existing phone number in your new mobile network provider.

Visit iD Mobile online for more information and their latest offers on mobile phone deals.

About iD Mobile

iD Mobile is a mobile virtual network operator (MVNO) operating in the United Kingdom as iD Mobile Limited, using the Three network. It is owned by Carphone Warehouse and was launched on 12 May 2015.

iD only offers 4G pay-monthly contracts for 12 or 24 months (with a handset) , monthly 30-day rolling or Pay-as-you-go SIM-only deals.

About The Phone Co-op

The Phone Co-op, is an independent consumer co-operative in the United Kingdom, providing mobile, telephone, and broadband internet services.

The Phone Co-op is currently the only telephone co-operative in the UK. It is 100% owned by its customer-members who democratically control the business and share in its profits. The co-op is a social enterprise and was awarded the title of UK customer-facing Social Enterprise of the year for 2015.