Porting your mobile number from Virgin Mobile to iD Mobile

Leaving Virgin Mobile

How to switch from Virgin Mobile & transfer your mobile number to iD Mobile

Call Virgin Media on 789 from a VirginMobile SIM or dial 0345 6000 789 from any other phone, and ask for your "Port Authorisation Code" or PAC number.

Alternatively, you can sign in to your Virgin online account and select Switching to request your PAC.

To use the text-to-switch service make sure to include your date of birth (as DD/MM/YYYY format) when texting PAC to 65075 e.g. PAC 19/07/1987

If you wish to use the 'text-to-switch' service, simply SMS text PAC to 65075 free from your Virgin Mobile SIM to get your PAC code by text and begin the porting process.

  • Virgin Mobile will provide your Porting Authorisation Code (PAC) either over the phone, by SMS text message or via email.
  • A PAC code is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
  • Your Virgin Mobile account will remain active until your number has been ported over to the new network. After the transfer is complete, your Virgin Mobile account will be automatically closed.

Many of the top mobile phone deals are available exclusively online, directly from the network providers listed here. So once you have received your Port Authorization Code from Virgin Mobile, get the best iD Mobile offer suited to you.

Finally, provide your PAC code to your new iD Mobile mobile network operator who will then be able to port your existing phone number from Virgin Mobile. They will tell you what day the transfer is due to take place (usually within 48 hours).

Important: Do NOT cancel your contract before switching, otherwise you may lose your existing phone number and be unable to port it over. Once you provide your new network provider with your PAC code, your old account will be clsoed automatically once the number is successfully ported over.

Note: Credit on Pre-Pay / PAYG (Pay-As-You-Go) accounts cannot be transferred over and so any remaining credit balance will be lost after the switch is complete. If you have any credit left, one good option is to donate it to a charity before porting your number.

Joining iD Mobile

How to switch to iD Mobile & keep your Virgin Mobile mobile number

The first step is to sign up with iD Mobile to get your new SIM card.

Once you have done that, ensure you have the following information ready:

  • Your original mobile phone number you want to keep.
  • The Porting Authorisation Code (PAC) from your previous Virgin Mobile network.
  • The expiry date of the PAC number (valid for 30 days from the date of issue).
  • The temporary mobile number from your new iD Mobile sim card.
  • You may also need the new SIM card number found on the back.

With your PAC code from your previous network provider, log into your iD Mobile account and select My Services then click Keep My Number to enter your PAC code. From there you can select the Port Date and the mobile number you would like to keep.

Alternatively, contact customer services by calling 7777 free from your iD Mobile phone or 0333 003 7777 from any other telephone to provide those details.

Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the iD Mobile signal on your mobile phone screen. This will indicate that the transfer is complete, and you can now use your existing phone number in your new mobile network provider.

Visit iD Mobile online for more information and their latest offers on mobile phone deals.

About iD Mobile

iD Mobile is a mobile virtual network operator (MVNO) operating in the United Kingdom as iD Mobile Limited, using the Three network. It is owned by Carphone Warehouse and was launched on 12 May 2015.

iD only offers 4G pay-monthly contracts for 12 or 24 months (with a handset) , monthly 30-day rolling or Pay-as-you-go SIM-only deals.

About Virgin Mobile

Virgin Mobile UK is a mobile phone service provider operating in the United Kingdom. The company was the world's first Mobile Virtual Network Operator, launched in 1999.

Being a virtual mobile operator, Virgin Media does not maintain its own network, but instead has contracts to use the existing network of EE.