Porting your mobile number from VOXI to EE Mobile

Leaving VOXI

How to switch from VOXI & take your mobile number to EE Mobile

Contact the VOXI support team by dialing 191 from your VOXI sim, or calling 03333 040 191 from any other phone, to request your PAC code. You can also contact them with their website chat feature or via social media using Facebook Messenger or Twitter.

  • VOXI will provide your Porting Authorisation Code (PAC) either over the telephone, by SMS text message or via email.
  • A PAC code is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
  • Your VOXI account will remain active until your number has been ported over to the new network. After the transfer is complete, your VOXI account will be automatically closed.
  • VOXI must issue you with a PAC number within 2 working hours of your request, or a reason for why it cannot be issued, in accordance with Ofcom's "General Conditions of Entitlement". http://ofcom.org.uk

Once you have received your Port Authorization Code from VOXI, take a look at the best EE Mobile offer that is suited to you. Many of the top mobile phone deals are available exclusively online, directly from the network providers listed here.

Finally, provide your PAC code to your new EE Mobile mobile network operator who will then be able to port your existing phone number from VOXI. They will tell you what day the transfer is due to take place (usually within 48 hours).

Important: Do NOT cancel your contract before switching, otherwise you might not be able to port over your number. Once you provide your new network provider with your PAC code, your old account will automatically be cancelled when the number is migrated over.

Note: Credit on a PAYG (Pay-As-You-Go / Pre-Pay) account cannot be transferred and any remaining credit will be lost after the switch over.

Joining EE Mobile

How to switch to EE Mobile & bring your VOXI number with you

The first step is to sign up with EE Mobile and get your SIM card.

Once you have done that, ensure you have the following information ready:

  • Your original mobile phone number you want to keep.
  • The Porting Authorisation Code (PAC) from your previous VOXI network.
  • The expiry date of the PAC number (valid for 30 days from the date of issue).
  • The temporary mobile number from your new EE Mobile sim card.
  • You may also need the new SIM card number found on the back.

Phone EE Mobile on 150 from your EE SIM, or on 07953 966 250 from another phone and provide them with your PAC code from your previous network provider. Alternatively, you can complete the number transfer to EE online.

Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the EE Mobile signal on your mobile phone screen. This will indicate that the transfer is complete.

Visit EE Mobile online for more information and their latest offers on mobile phone network deals.

About EE Mobile

EE (formerly Everything Everywhere) is a British mobile network operator, Internet service provider and a division of BT Group. It was established in 2010 as a fifty-fifty joint venture between Deutsche Telekom and Orange S.A. (formerly France Télécom) through the merger of their respective T-Mobile and Orange businesses in the UK.

EE is currently the largest mobile network operator in the UK, with around 30 million customers and the largest operator of 4G services in Europe.

About VOXI

VOXI is a UK mobile virtual network operating on the Vodafone network. VOXI offers SIM-only contract-less plans with rolling 30 day plans, plus unlimited data for social media and chat messaging apps.

Created for and by people aged 25 and under, VOXI is well suited to social media enthusiasts of sites like Facebook, Instagram, Pinterest, Snapchat, Twitter, Viber and WhatsApp.