Porting your mobile number from Virgin Mobile to VOXI

Leaving Virgin Mobile

How to switch from Virgin Mobile & transfer your mobile number to VOXI

Call Virgin Media on 789 from a VirginMobile SIM or dial 0345 6000 789 from any other phone, and ask for your "Port Authorisation Code" or PAC number.

Alternatively, you can sign in to your Virgin online account and select Switching to request your PAC.

To use the text-to-switch service make sure to include your date of birth (as DD/MM/YYYY format) when texting PAC to 65075 e.g. PAC 19/07/1987

If you wish to use the 'text-to-switch' service, simply SMS text PAC to 65075 free from your Virgin Mobile SIM to get your PAC code by text and begin the porting process.

  • Virgin Mobile will provide your Porting Authorisation Code (PAC) either over the phone, by SMS text message or via email.
  • A PAC code is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
  • Your Virgin Mobile account will remain active until your number has been ported over to the new network. After the transfer is complete, your Virgin Mobile account will be automatically closed.

Many of the top mobile phone deals are available exclusively online, directly from the network providers listed here. So once you have received your Port Authorization Code from Virgin Mobile, get the best VOXI offer suited to you.

Finally, provide your PAC code to your new VOXI mobile network operator who will then be able to port your existing phone number from Virgin Mobile. They will tell you what day the transfer is due to take place (usually within 48 hours).

Important: Do NOT cancel your contract before switching, otherwise you may lose your existing phone number and be unable to port it over. Once you provide your new network provider with your PAC code, your old account will be clsoed automatically once the number is successfully ported over.

Note: Credit on Pre-Pay / PAYG (Pay-As-You-Go) accounts cannot be transferred over and so any remaining credit balance will be lost after the switch is complete. If you have any credit left, one good option is to donate it to a charity before porting your number.

Joining VOXI

How to switch to VOXI & keep your Virgin Mobile mobile number

The first step is to sign up with VOXI to get your new SIM card.

Once you have done that, ensure you have the following information ready:

  • Your original mobile phone number you want to keep.
  • The Porting Authorisation Code (PAC) from your previous Virgin Mobile network.
  • The expiry date of the PAC number (valid for 30 days from the date of issue).
  • The temporary mobile number from your new VOXI sim card.
  • You may also need the new SIM card number found on the back.

With your PAC code and mobile phone number to hand, contact the VOXI support team by dialing 191 from your new VOXI sim, or call 03333 040 191 from any other phone.

If you are switching from Vodafone or Talkmobile, you do not need a PAC code as they run on the same network. Just let them know that you want to keep your mobile number when switching to VOXI.

Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the VOXI signal on your mobile phone screen. This will indicate that the transfer is complete, and you can now use your existing phone number in your new mobile network provider.

Visit VOXI online for more information and their latest offers on mobile phone deals.

About VOXI

VOXI is a UK mobile virtual network operating on the Vodafone network. VOXI offers SIM-only contract-less plans with rolling 30 day plans, plus unlimited data for social media and chat messaging apps.

Created for the social media enthusiasts, VOXI is well suited for regular use of sites like Facebook, Instagram, Pinterest, Snapchat, Twitter, Viber and WhatsApp.

About Virgin Mobile

Virgin Mobile UK is a mobile phone service provider operating in the United Kingdom. The company was the world's first Mobile Virtual Network Operator, launched in 1999.

Being a virtual mobile operator, Virgin Media does not maintain its own network, but instead has contracts to use the existing network of EE.