Porting your mobile number from 1pMobile to TalkTalk Mobile

Leaving 1pMobile

How to switch from 1pMobile & transfer your mobile number to TalkTalk Mobile

Contact 1pMobile (after you've logged in) to request your Porting Authorisation Code (PAC) in order to move your mobile number out with you.

You can also call the 1pMobile customer support team on 03333 442278, between 9am and 5.30pm, Monday to Friday (excluding public holidays).

If you wish to use the 'text-to-switch' service, simply SMS text PAC to 65075 free from your 1pMobile SIM to get your PAC code by text and begin the porting process.

  • 1pMobile will provide your Porting Authorisation Code (PAC) either over the phone, by SMS text message or via email.
  • A PAC code is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
  • Your 1pMobile account will remain active until your number has been ported over to the new network. After the transfer is complete, your 1pMobile account will be automatically closed.

Many of the exclusive mobile phone deals are only available online, directly from the network providers listed here. While you wait for your Port Authorization Code from 1pMobile, get the best TalkTalk Mobile offer tailored to you.

Finally, provide your PAC code to your new TalkTalk Mobile mobile network operator who will then be able to port your existing phone number from 1pMobile. They will tell you what day the transfer is due to take place (usually within 48 hours).

Important: Do NOT cancel your contract before switching, otherwise you may lose your existing phone number and be unable to port it over. Once you provide your new network provider with your PAC code, your old account will be clsoed automatically once the number is successfully ported over.

Note: Credit on Pre-Pay / PAYG (Pay-As-You-Go) accounts cannot be transferred over and so any remaining credit balance will be lost after the switch is complete. If you have any credit left, one good option is to donate it to a charity before porting your number.

Joining TalkTalk Mobile

How to switch to TalkTalk Mobile & keep your 1pMobile mobile number

The first step is to sign up with TalkTalk Mobile to get your new SIM card.

Once you have done that, ensure you have the following information ready:

  • Your original mobile phone number you want to keep.
  • The Porting Authorisation Code (PAC) from your previous 1pMobile network.
  • The expiry date of the PAC number (valid for 30 days from the date of issue).
  • The temporary mobile number from your new TalkTalk Mobile sim card.
  • You may also need the new SIM card number found on the back.

Your TalkTalk mobile SIM card needs to be activated before you can transfer your existing number. Once your SIM is active, you can request the transfer from your online account or by telephoning TalkTalk customer service on 2883 from your TalkTalk Mobile or 0345 172 0088 from any other phone.

Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the TalkTalk Mobile signal on your mobile phone screen. This will indicate that the transfer is complete, and you can now use your existing phone number in your new mobile network provider.

Visit TalkTalk Mobile online for more information and their latest offers on mobile phone deals.

About TalkTalk Mobile

TalkTalk is a company which provides television, telecommunications, Internet access, and mobile network services to businesses and consumers in the United Kingdom.

Originally just a provider of fixed line telephony services to consumers, TalkTalk now offers fixed and mobile telephony and broadband services to consumers.

About 1pMobile

1pMobile is a mobile virtual network operator (MVNO) running on the EE network, with a mission to provide low cost calls, texts and data without the need of lengthy contracts or bundles that can lead to additional charges.

As a pre-pay (PAYG) service, 1p Mobile offers a simple tariff of 1p per MB of data, 1p per SMS text messages to UK mobiles & landlines, and 1p per minute calls to UK landlines & mobile phones.