Transfer your mobile number from 1pMobile to SMARTY

Leaving 1pMobile

How to switch from 1pMobile and transfer my number to SMARTY

Contact 1pMobile (after you've logged in) to request your Porting Authorisation Code (PAC) in order to move your mobile number out with you.

You can also call the 1pMobile customer support team on 03333 442278, between 9am and 5.30pm, Monday to Friday (excluding public holidays).

If you wish to use the 'text-to-switch' service, simply SMS text PAC to 65075 free from your 1pMobile SIM to request a PAC code by text message and begin the porting process.

  • 1pMobile will provide your Porting Authorisation Code (PAC) either by SMS text message, via email, or over the phone if you contact them.
  • A PAC number is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
  • Your 1pMobile online account settings will remain active until your number has been ported over to the new network. After the transfer is complete, your account will be automatically closed.

While you wait for your Port Authorization Code from 1pMobile, get the best SMARTY offer for you. Many of these exclusive mobile phone deals are only available online, directly from the network providers listed here.

Got your PAC code from 1pMobile?

Provide your PAC code from 1pMobile to SMARTY online who will then be able to port your existing phone number from 1pMobile. They will tell you what day the transfer is due to take place (usually within 48 hours).

Important: Do NOT cancel your SIM only or mobile contract before switching, otherwise you may lose your existing phone number and be unable to port it over. Once you give your new network provider your PAC code, your old billing account will be closed automatically when your number is successfully ported over.

Note: Credit on Pre-Pay / PAYG (Pay-As-You-Go) accounts cannot be transferred over and so any remaining credit balance will be lost after the switch is complete. If you have any credit left, one good option is to donate it to a charity by SMS text message before porting your number.

Joining SMARTY

How to switch to SMARTY and keep my 1pMobile number?

First get your SMARTY package and activate your new SIM card.

Once you have done that, get the following information ready to follow the step-by-step instructions:

  • Your old 1pMobile mobile phone number you want to keep.
  • The Porting Authorisation Code (PAC) from your previous 1pMobile network.
  • The expiry date of the PAC number (valid for 30 days from the date of issue).
  • The temporary mobile number from your new SMARTY SIM card activation.
  • You may also need the new SMARTY SIM card serial number found on the back.

With your PAC code and mobile phone number, log in to your SMARTY account. Then enter these details in the Transfer your number form on your dashboard, and follow the on-screen instructions to begin the porting process.

Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the SMARTY signal on your mobile phone screen. This will indicate that the transfer is complete, and you can now use your existing phone number in your new mobile network provider.

...more info on SMARTY

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Compare SMARTY vs 1pMobile

About SMARTY

SMARTY is a UK mobile virtual network operator running on the Three network. SMARTY offers SIM-only plans with no lengthy contracts or credit checks, and provides monthly discounts on unused data from previous months.

About 1pMobile

1pMobile is a mobile virtual network operator (MVNO) running on the EE network, with a mission to provide low cost calls, texts and data without the need of lengthy contracts or bundles that can lead to additional charges.

As a pre-pay (PAYG) service, 1p Mobile offers a simple tariff of 1p per MB of data, 1p per SMS text messages to UK mobiles & landlines, and 1p per minute calls to UK landlines & mobile phones.