Transfer your mobile number from iD Mobile to TalkTalk Mobile
Leaving iD Mobile
How to switch from iD Mobile and transfer my number to TalkTalk Mobile
Contact iD Mobile customer services by calling 7777 free from your iD Mobile phone or 0333 003 7777 from any other telephone to request your PAC code. Make sure you ask for the PAC before the end of any contract agreement.
If you wish to use the 'text-to-switch' service, simply SMS text
PAC to 65075 free from your iD Mobile
SIM to request a PAC code by text message and begin the porting process.
- iD Mobile will provide your Porting Authorisation Code (PAC) either by SMS text message, via email, or over the phone if you contact them.
- A PAC number is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
- Your iD Mobile online account settings will remain active until your number has been ported over to the new network. After the transfer is complete, your account will be automatically closed.
While you wait for your Port Authorization Code from iD Mobile, get the best TalkTalk Mobile offer for you. Many of these exclusive mobile phone deals are only available online, directly from the network providers listed here.
Got your PAC code from iD Mobile?
Provide your PAC code from iD Mobile to TalkTalk Mobile online who will then be able to port your existing phone number from iD Mobile. They will tell you what day the transfer is due to take place (usually within 48 hours).
Important: Do NOT cancel your SIM only or mobile contract before switching, otherwise you may lose your existing phone number and be unable to port it over. Once you give your new network provider your PAC code, your old billing account will be closed automatically when your number is successfully ported over.
Note: Credit on Pre-Pay / PAYG (Pay-As-You-Go) accounts cannot be transferred over and so any remaining credit balance will be lost after the switch is complete. If you have any credit left, one good option is to donate it to a charity by SMS text message before porting your number.
Joining TalkTalk Mobile
How to switch to TalkTalk Mobile and keep my iD Mobile number?
First get your TalkTalk Mobile package and activate your new SIM card.
Once you have done that, get the following information ready to follow the step-by-step instructions:
- Your old iD Mobile mobile phone number you want to keep.
- The Porting Authorisation Code (PAC) from your previous iD Mobile network.
- The expiry date of the PAC number (valid for 30 days from the date of issue).
- The temporary mobile number from your new TalkTalk Mobile SIM card activation.
- You may also need the new TalkTalk Mobile SIM card serial number found on the back.
Your TalkTalk mobile SIM card needs to be activated before you can transfer your existing number. Once your SIM is active, you can request the transfer from your online account or by telephoning TalkTalk customer service on 2883 from your TalkTalk Mobile or 0345 172 0088 from any other phone.
Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the TalkTalk Mobile signal on your mobile phone screen. This will indicate that the transfer is complete, and you can now use your existing phone number in your new mobile network provider.