Porting your mobile number from Orange to Superdrug Mobile

Leaving Orange

How to switch from Orange & take your mobile number to Superdrug Mobile

Contact Orange to request your "Port Authorisation Code" (PAC) at the same time you give your notice of leaving. The Orange customer support line for Pay Monthly customers is 07973 100 150 (or 150 from your mobile), and for Pay As You Go customers dial 07973 100 450 (or 450 from your mobile). Orange will then send out your PAC code by post within 2 working days.

  • Orange will provide your Porting Authorisation Code (PAC) either over the telephone, by SMS text message or via email.
  • A PAC code is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
  • Your Orange account will remain active until your number has been ported over to the new network. After the transfer is complete, your Orange account will be automatically closed.
  • Orange must issue you with a PAC number within 2 working hours of your request, or a reason for why it cannot be issued, in accordance with Ofcom's "General Conditions of Entitlement". http://ofcom.org.uk

Once you have received your Port Authorization Code from Orange, take a look at the best Superdrug Mobile offer that is suited to you. Many of the top mobile phone deals are available exclusively online, directly from the network providers listed here.

Finally, provide your PAC code to your new Superdrug Mobile mobile network operator who will then be able to port your existing phone number from Orange. They will tell you what day the transfer is due to take place (usually within 48 hours).

Important: Do NOT cancel your contract before switching, otherwise you might not be able to port over your number. Once you provide your new network provider with your PAC code, your old account will automatically be cancelled when the number is migrated over.

Note: Credit on a PAYG (Pay-As-You-Go / Pre-Pay) account cannot be transferred and any remaining credit will be lost after the switch over.

Joining Superdrug Mobile

How to switch to Superdrug Mobile & bring your Orange number with you

The first step is to sign up with Superdrug Mobile and get your SIM card.

Once you have done that, ensure you have the following information ready:

  • Your original mobile phone number you want to keep.
  • The Porting Authorisation Code (PAC) from your previous Orange network.
  • The expiry date of the PAC number (valid for 30 days from the date of issue).
  • The temporary mobile number from your new Superdrug Mobile sim card.
  • You may also need the new SIM card number found on the back.

Log in to your Superdrug Mobile dashboard and scroll down to the 'Transfer your number' section. Simply enter in your PAC code, and the mobile phone number that you want to transfer.

This will start the porting process, upon which you will receive an SMS text message and email to let you know when it's complete.

Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the Superdrug Mobile signal on your mobile phone screen. This will indicate that the transfer is complete.

Visit Superdrug Mobile online for more information and their latest offers on mobile phone network deals.

About Superdrug Mobile

Superdrug Mobile is a mobile virtual network operator (MVNO) in the United Kingdom operated by Superdrug, the UK retailer.

With 4G coverage on the Three network, Superdrug Mobile offers a (no-contract) £10/month plan with 4GB of data, unlimited minutes and unlimited SMS texts.

Benefits include unused data roll-over to the next month, and double-points earned on any purchased in a Superdrug store.

About Orange

Orange UK was a mobile network operator and a former internet service provider in the United Kingdom, launched in 1993. In 2000, it was purchased by France Télécom (now Orange S.A.), which then adopted the Orange brand for all its other mobile communications activities.

Orange UK has since merged with Deutsche Telekom's T-Mobile UK to form a joint venture, EE. EE continued to operate the Orange brand until February 2015, when new connections and upgrades on Orange tariffs were withdrawn. Existing Orange customers who wish to upgrade must switch to an EE tariff when their contract term ends, or can choose to remain on their existing Orange tariff without renewing.