Get Orange PAC code to keep my number & transfer to SMARTY network

Keep my Orange number

How to get a PAC code from Orange & transfer my number to SMARTY

Contact Orange to request your "Port Authorisation Code" (PAC) at the same time you give your notice of leaving. The Orange customer support line for Pay Monthly customers is 07973 100 150 (or 150 from your mobile), and for Pay As You Go customers dial 07973 100 450 (or 450 from your mobile). Orange will then send out your PAC code by post within 2 working days.

If you wish to use the 'text-to-switch' service, simply SMS text PAC to 65075 free from your Orange SIM to get your Orange PAC code by text message and begin the porting process.

  • Orange will provide your PAC code (Porting Authorisation Code) either by SMS text message, via email, or over the phone if you contact them.
  • A PAC number is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
  • Your Orange account will remain active until your number has been ported over to your new SMARTY network. After the transfer is complete, your old Orange account will be automatically closed.

While you wait to get your Orange PAC code, find the best SMARTY online offer for you. Many of these exclusive mobile phone deals are only available online, directly from the network providers listed here.

Got your Orange PAC code?

Provide your PAC code from Orange to SMARTY who will then be able to port your existing Orange number. They will tell you what day the transfer is due to take place (usually within 48 hours).

Important: Do NOT cancel your SIM only or mobile contract before switching, otherwise you may lose your current phone number and be unable to port it over. Once you give SMARTY your Orange PAC code, your old Orange billing account will be closed automatically when your mobile phone number is successfully ported over.

Note: Credit on Pre-Pay / PAYG (Pay-As-You-Go) accounts cannot be transferred over and so any remaining credit balance will be lost after the switch is complete. If you have any credit left, one good option is to donate it to a charity by SMS text message before porting your number.

Transfer my number to SMARTY

How to switch to SMARTY and keep my Orange number?

First get your SMARTY package and activate your new SIM card.

Once you have done that, get the following information ready to follow the step-by-step instructions:

  • Your old Orange mobile phone number that you want to keep.
  • The Orange PAC code (Porting Authorization Code) from your previous network.
  • The expiry date of the PAC number (valid for 30 days from the date of issue).
  • The temporary mobile number from your new SMARTY SIM card activation.
  • You may also need the new SMARTY SIM card serial number found on the back as an additional security check.

With your PAC code and mobile phone number, log in to your SMARTY account. Then enter these details in the Transfer your number form on your dashboard, and follow the on-screen instructions to begin the porting process.

Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the SMARTY signal on your mobile phone screen. This will indicate that the transfer is complete, and you can now use your old phone number in your new mobile network provider.

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Compare SMARTY vs Orange

About SMARTY

SMARTY is a UK mobile virtual network operator running on the Three network. SMARTY offers SIM-only plans with no lengthy contracts or credit checks, and provides monthly discounts on unused data from previous months.

SMARTY Network Features

2G Network Coverage: Yes

3G Network Coverage: Yes

4G Network Coverage: Yes

5G Network Coverage: No

WiFi Calling: Yes

4G Calling (VoLTE): Yes

Data Rollover: No

Tethering Allowed: Yes


About Orange

Orange UK was a mobile network operator and a former internet service provider in the United Kingdom, launched in 1993. In 2000, it was purchased by France Télécom (now Orange S.A.), which then adopted the Orange brand for all its other mobile communications activities.

Orange UK has since merged with Deutsche Telekom's T-Mobile UK to form a joint venture, EE. EE continued to operate the Orange brand until February 2015, when new connections and upgrades on Orange tariffs were withdrawn. Existing Orange customers who wish to upgrade must switch to an EE tariff when their contract term ends, or can choose to remain on their existing Orange tariff without renewing.

Orange Network Features

2G Network Coverage: Yes

3G Network Coverage: Yes

4G Network Coverage: No

5G Network Coverage: No

WiFi Calling: No

4G Calling (VoLTE): No

Data Rollover: No

Tethering Allowed: No