Porting your mobile number from SMARTY to The People's Operator
Leaving SMARTY
How to switch from SMARTY and transfer my number to The People's Operator
Log in to your SMARTY account. From the dashboard click on the menu icon and select Account settings. Then follow the instructions to request your PAC code. Also ensure that you turn off automatic payments if it is enabled.
If you wish to use the 'text-to-switch' service, simply SMS text
PAC to 65075 free from your SMARTY
SIM to get your PAC code by text and begin the porting process.
- SMARTY will provide your Porting Authorisation Code (PAC) either over the phone, by SMS text message or via email.
- A PAC code is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
- Your SMARTY account will remain active until your number has been ported over to the new network. After the transfer is complete, your SMARTY account will be automatically closed.
Many of the exclusive mobile phone deals are only available online, directly from the network providers listed here. While you wait for your Port Authorization Code from SMARTY, get the best The People's Operator deal for you.
Finally, provide your PAC code to your new The People's Operator mobile network operator who will then be able to port your existing phone number from SMARTY. They will tell you what day the transfer is due to take place (usually within 48 hours).
Important: Do NOT cancel your contract before switching, otherwise you may lose your existing phone number and be unable to port it over. Once you provide your new network provider with your PAC code, your old account will be clsoed automatically once the number is successfully ported over.
Note: Credit on Pre-Pay / PAYG (Pay-As-You-Go) accounts cannot be transferred over and so any remaining credit balance will be lost after the switch is complete. If you have any credit left, one good option is to donate it to a charity before porting your number.
Joining The People's Operator
How to switch to The People's Operator and keep my SMARTY number?
The first step is to select your The People's Operator offer and receive your new SIM card.
Once you have done that, ensure you have the following information ready:
- Your original mobile phone number you want to keep.
- The Porting Authorisation Code (PAC) from your previous SMARTY network.
- The expiry date of the PAC number (valid for 30 days from the date of issue).
- The temporary mobile number from your new The People's Operator sim card.
- You may also need the new SIM card number found on the back.
Call The People's Operator customer service team on 500 from your TPO mobile or 0333 313 7760 from any other phone to provide them your PAC code, TPO mobile, and the phone number you want to keep. The Peoples Operator will then arrange the transfer for you. Alternatively, you can send them a message online with all the necessary details.
Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the The People's Operator signal on your mobile phone screen. This will indicate that the transfer is complete, and you can now use your existing phone number in your new mobile network provider.
For more information and latest offers on mobile phone deals, visit The People's Operator online