Porting your mobile number from SMARTY to The People's Operator
Leaving SMARTY
How to switch from SMARTY & take your mobile number to The People's Operator
Log in to your SMARTY account. From the dashboard click on the menu icon and select Account settings. Then follow the instructions to request your PAC code. Also ensure that you turn off automatic payments if it is enabled.
- SMARTY will provide your Porting Authorisation Code (PAC) either over the telephone, by SMS text message or via email.
- A PAC code is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
- Your SMARTY account will remain active until your number has been ported over to the new network. After the transfer is complete, your SMARTY account will be automatically closed.
-
SMARTY must issue you with a PAC number within 2 working hours
of your request, or a reason for why it cannot be issued, in accordance with Ofcom's
"General Conditions of Entitlement".
http://ofcom.org.uk
Once you have received your Port Authorization Code from SMARTY, take a look at the best The People's Operator offer that is suited to you. Many of the top mobile phone deals are available exclusively online, directly from the network providers listed here.
Finally, provide your PAC code to your new The People's Operator mobile network operator who will then be able to port your existing phone number from SMARTY. They will tell you what day the transfer is due to take place (usually within 48 hours).
Important: Do NOT cancel your contract before switching, otherwise you might not be able to port over your number. Once you provide your new network provider with your PAC code, your old account will automatically be cancelled when the number is migrated over.
Note: Credit on a PAYG (Pay-As-You-Go / Pre-Pay) account cannot be transferred and any remaining credit will be lost after the switch over.
Joining The People's Operator
How to switch to The People's Operator & bring your SMARTY number with you
The first step is to sign up with The People's Operator and get your SIM card.
Once you have done that, ensure you have the following information ready:
- Your original mobile phone number you want to keep.
- The Porting Authorisation Code (PAC) from your previous SMARTY network.
- The expiry date of the PAC number (valid for 30 days from the date of issue).
- The temporary mobile number from your new The People's Operator sim card.
- You may also need the new SIM card number found on the back.
Call The People's Operator customer service team on 500 from your TPO mobile or 0333 313 7760 from any other phone to provide them your PAC code, TPO mobile, and the phone number you want to keep. The Peoples Operator will then arrange the transfer for you. Alternatively, you can send them a message online with all the necessary details.
Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the The People's Operator signal on your mobile phone screen. This will indicate that the transfer is complete.
Visit The People's Operator online for more information and their latest offers on mobile phone network deals.
