Transfer your mobile number from Virgin Mobile to The People's Operator

Leaving Virgin Mobile

How to switch from Virgin Mobile and transfer my number to The People's Operator

Call Virgin Media on 789 from a Virgin Mobile SIM or dial 0345 6000 789 from any other phone, and ask for your "Port Authorisation Code" or PAC number.

To use the text-to-switch service make sure to include your date of birth (as DD/MM/YYYY format) when texting PAC to 65075 e.g. PAC 19/07/1987

If you wish to use the 'text-to-switch' service, simply SMS text PAC to 65075 free from your Virgin Mobile SIM to request a PAC code by text message and begin the porting process.

  • Virgin Mobile will provide your Porting Authorisation Code (PAC) either by SMS text message, via email, or over the phone if you contact them.
  • A PAC number is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
  • Your Virgin Mobile online account settings will remain active until your number has been ported over to the new network. After the transfer is complete, your account will be automatically closed.

While you wait for your Port Authorization Code from Virgin Mobile, get the best The People's Operator offer for you. Many of these exclusive mobile phone deals are only available online, directly from the network providers listed here.

Got your PAC code from Virgin Mobile?

Provide your PAC code from Virgin Mobile to The People's Operator online who will then be able to port your existing phone number from Virgin Mobile. They will tell you what day the transfer is due to take place (usually within 48 hours).

Important: Do NOT cancel your SIM only or mobile contract before switching, otherwise you may lose your existing phone number and be unable to port it over. Once you give your new network provider your PAC code, your old billing account will be closed automatically when your number is successfully ported over.

Note: Credit on Pre-Pay / PAYG (Pay-As-You-Go) accounts cannot be transferred over and so any remaining credit balance will be lost after the switch is complete. If you have any credit left, one good option is to donate it to a charity by SMS text message before porting your number.

Joining The People's Operator

How to switch to The People's Operator and keep my Virgin Mobile number?

First get your The People's Operator package and activate your new SIM card.

Once you have done that, get the following information ready to follow the step-by-step instructions:

  • Your old Virgin Mobile mobile phone number you want to keep.
  • The Porting Authorisation Code (PAC) from your previous Virgin Mobile network.
  • The expiry date of the PAC number (valid for 30 days from the date of issue).
  • The temporary mobile number from your new The People's Operator SIM card activation.
  • You may also need the new The People's Operator SIM card serial number found on the back.
Note: TPO Mobile ceased operating on February 26 2019 and porting your number to them is no longer possible. These instructions are from before when the service was still available.

Call The People's Operator customer service team on 500 from your TPO mobile or 0333 313 7760 from any other phone to provide them your PAC code, TPO mobile, and the phone number you want to keep. The Peoples Operator will then arrange the transfer for you.

Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the The People's Operator signal on your mobile phone screen. This will indicate that the transfer is complete, and you can now use your existing phone number in your new mobile network provider.

For more information and latest offers on mobile phone deals, visit The People's Operator online.

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Compare The People's Operator vs Virgin Mobile

About The People's Operator

The People's Operator (or TPO Mobile) is a mobile virtual network operator that provides mobile phone services in the United Kingdom via the Three network. It was launched in 2012, with the aim of being an ethical mobile network operator.

TPO Mobile asserts that the service gives customers the opportunity to support their selected causes and receive updates on how their money is being spent, while businesses can fulfil their corporate social responsibility commitments.

UPDATE: On 13 February 2019, TPO announced they had entered administration and ceased trading on 26 February 2019.

About Virgin Mobile

Virgin Mobile UK is a mobile phone service provider operating in the United Kingdom. The company was the world's first Mobile Virtual Network Operator, launched in 1999.

Being a virtual mobile operator, Virgin Media does not maintain its own network, but instead has contracts to use the existing network of EE.