Transfer your mobile number from The People's Operator to The Phone Co-op

Leaving The People's Operator

How to switch from The People's Operator and transfer my number to The Phone Co-op

Note: TPO Mobile ceased operating on February 26 2019 and transferring your number from them is no longer possible. These instructions are from before when the service was still available.

To request your PAC (Port Authorisation Code), contact The People's Operator customer service team on 500 from your TPO mobile or 0333 313 7760 from any other phone.

If you wish to use the 'text-to-switch' service, simply SMS text PAC to 65075 free from your The People's Operator SIM to request a PAC code by text message and begin the porting process.

  • The People's Operator will provide your Porting Authorisation Code (PAC) either by SMS text message, via email, or over the phone if you contact them.
  • A PAC number is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
  • Your The People's Operator online account settings will remain active until your number has been ported over to the new network. After the transfer is complete, your account will be automatically closed.

While you wait for your Port Authorization Code from The People's Operator, get the best The Phone Co-op offer for you. Many of these exclusive mobile phone deals are only available online, directly from the network providers listed here.

Got your PAC code from The People's Operator?

Provide your PAC code from The People's Operator to The Phone Co-op online who will then be able to port your existing phone number from The People's Operator. They will tell you what day the transfer is due to take place (usually within 48 hours).

Important: Do NOT cancel your SIM only or mobile contract before switching, otherwise you may lose your existing phone number and be unable to port it over. Once you give your new network provider your PAC code, your old billing account will be closed automatically when your number is successfully ported over.

Note: Credit on Pre-Pay / PAYG (Pay-As-You-Go) accounts cannot be transferred over and so any remaining credit balance will be lost after the switch is complete. If you have any credit left, one good option is to donate it to a charity by SMS text message before porting your number.

Joining The Phone Co-op

How to switch to The Phone Co-op and keep my The People's Operator number?

First get your The Phone Co-op package and activate your new SIM card.

Once you have done that, get the following information ready to follow the step-by-step instructions:

  • Your old The People's Operator mobile phone number you want to keep.
  • The Porting Authorisation Code (PAC) from your previous The People's Operator network.
  • The expiry date of the PAC number (valid for 30 days from the date of issue).
  • The temporary mobile number from your new The Phone Co-op SIM card activation.
  • You may also need the new The Phone Co-op SIM card serial number found on the back.

Contact The Phone Co-op on 01608 434 000 or fill out the customer services form form to provide your PAC (Port Authorisation Code) from your previous mobile network provider.

Please note that they ask for at least 5 working days notice before your PAC expires to transfer your number to them.

Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the The Phone Co-op signal on your mobile phone screen. This will indicate that the transfer is complete, and you can now use your existing phone number in your new mobile network provider.

For more information and latest offers on mobile phone deals, visit The Phone Co-op online.

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Compare The Phone Co-op vs The People's Operator

About The Phone Co-op

The Phone Co-op, is an independent consumer co-operative in the United Kingdom, providing mobile, telephone, and broadband internet services.

The Phone Co-op is currently the only telephone co-operative in the UK. It is 100% owned by its customer-members who democratically control the business and share in its profits. The co-op is a social enterprise and was awarded the title of UK customer-facing Social Enterprise of the year for 2015.

About The People's Operator

The People's Operator (or TPO Mobile) is a mobile virtual network operator that provides mobile phone services in the United Kingdom via the Three network. It was launched in 2012, with the aim of being an ethical mobile network operator.

TPO Mobile asserts that the service gives customers the opportunity to support their selected causes and receive updates on how their money is being spent, while businesses can fulfil their corporate social responsibility commitments.

UPDATE: On 13 February 2019, TPO announced they had entered administration and ceased trading on 26 February 2019.