Porting your mobile number from Vodafone to SMARTY

Leaving Vodafone

How to switch from Vodafone and transfer my number to SMARTY

Contact Vodafone to request a PAC code and give notice to end your contract or account. Vodafone customer service can be reached by dialing 191 free from your Vodaphone mobile, or by calling 03333 040 191 from any other phone.

If you wish to use the 'text-to-switch' service, simply SMS text PAC to 65075 free from your Vodafone SIM to request a PAC code by text message and begin the porting process.

  • Vodafone will provide your Porting Authorisation Code (PAC) either by SMS text message, via email, or over the phone if you contact them.
  • A PAC number is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
  • Your Vodafone online account settings will remain active until your number has been ported over to the new network. After the transfer is complete, your account will be automatically closed.

While you wait for your Port Authorization Code from Vodafone, get the best SMARTY offer for you. Many of these exclusive mobile phone deals are only available online, directly from the network providers listed here.

Got your PAC code from Vodafone?

Provide your PAC code from Vodafone to SMARTY online who will then be able to port your existing phone number from Vodafone. They will tell you what day the transfer is due to take place (usually within 48 hours).

Important: Do NOT cancel your SIM only or mobile contract before switching, otherwise you may lose your existing phone number and be unable to port it over. Once you give your new network provider your PAC code, your old billing account will be closed automatically when your number is successfully ported over.

Note: Credit on Pre-Pay / PAYG (Pay-As-You-Go) accounts cannot be transferred over and so any remaining credit balance will be lost after the switch is complete. If you have any credit left, one good option is to donate it to a charity by SMS text message before porting your number.

Joining SMARTY

How to switch to SMARTY and keep my Vodafone number?

First get your SMARTY package and activate your new SIM card.

Once you have done that, get the following information ready to follow the step-by-step instructions:

  • Your old Vodafone mobile phone number you want to keep.
  • The Porting Authorisation Code (PAC) from your previous Vodafone network.
  • The expiry date of the PAC number (valid for 30 days from the date of issue).
  • The temporary mobile number from your new SMARTY SIM card activation.
  • You may also need the new SMARTY SIM card serial number found on the back.

With your PAC code and mobile phone number, log in to your SMARTY account. Then enter these details in the Transfer your number form on your dashboard, and follow the on-screen instructions to begin the porting process.

Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the SMARTY signal on your mobile phone screen. This will indicate that the transfer is complete, and you can now use your existing phone number in your new mobile network provider.

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About SMARTY

SMARTY is a UK mobile virtual network operator running on the Three network. SMARTY offers SIM-only plans with no lengthy contracts or credit checks, and provides monthly discounts on unused data from previous months.

About Vodafone

Vodafone is one of the worlds largest mobile phone network with a huge global brand and presence. It has among the highest network coverage in the UK and has pioneered the development of 3G products and services.